D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first-time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.  Please visit our website at for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

The annual salary range for this position is $60,000 - $70,000 plus a discretionary bonus package.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Evaluate homeowner repair issues to determine if they are warrantable items


• Processes written or electronic work orders and/or verbal instructions from the supervisor for homeowner repairs


• Performs necessary repairs to homes such as carpentry work, drywall, texture repair, and painting


• Schedules and manages subcontractors to make designated warranty repairs


• Ensure all repairs are completed within compliance standards


• Certified warranty work is completed within contractor obligations


• Develop and maintain good rapport with subcontractors and homeowners


• Follows up with homeowners to ensure concerns are addressed in a timely and professional manner


• Processes charge-back documentation and invoices


• Ability to work overtime

Education and/or Experience

• High school diploma or general education degree (GED)


• Three or more years related experience, including carpentry work, drywall, texture repair and painting


• Must have a vehicle capable of carrying supplies, valid driver’s license and be willing to drive among designated communities in daytime and nighttime


• Ability to work independently and be productive without supervision


• Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop


• Proficiency with MS Office and email


• Ability to stand and walk for 4 hours straight or up to a full 8-hour day.


• Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock


• The noise level is generally loud

Preferred Qualifications

• Prior customer service experience a plus


• Experience with minor electrical, plumbing and HVAC repair work preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Vision and Dental


• 401(K)


• Employee Stock Purchase Plan


• Flex Spending Accounts


• Life Insurance


• Vacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America’s Builder.  #WeBuildPeople2

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