at Elsner HR
Full TimePosition Summary
Reporting to the Director of Information Technology (IT), the IT Business Analyst (BA) manages the business applications and integrations between systems, provides comprehensive support, reports, and project management for the various business systems and platforms. The position is also responsible for understanding the business processes and helping the organization with training, use and data consistency, and providing recommendations to improve and enhance performance using existing and/or new technologies. This position will work closely with the Managed Service Provider (MSP) and application vendors/contractors on issue resolution, system upgrades, and planned migrations. This role is a centralized subject matter expert for the Company’s systems, applications, and other software.
Specific Accountabilities
Provide end-user support for Sage 300 CRE, UKG Ready, and WorkMax
Coordinate with vendors and contractors to escalate and resolve issues, system updates/upgrades, and planned projects/migrations.
Manage IT-related projects, develop scope, budget, schedule, and manage the process throughout the project life cycle.
Explore ways to improve Sage 300 CRE, UKG Ready, and WorkMax data quality through integration methods, analytics, or business processes.
Coordinate scalable data integration solutions to enable Sage 300 CRE, UKG Ready, and WorkMax to deliver live data feed(s) with each other and other business systems.
Understand the value of integration between various systems; learn the underlying technology and collaborate with internal teams to continually enhance the value of the Company’s data.
Manage and monitor databases and notify Director of IT and MSP when issues arise.
Develop technical solutions for presentation to various stakeholders for feedback and approval.
Skills Required:
Ability to prioritize and lead multiple concurrent projects and work streams to meet deadlines.
Strong oral and written communications skills.
Excellent documentation practices.
Analytical and critical thinking skills to solve problems.
Quality-focused mindset
Excellent organization skills and attention to detail
Report and Dashboard development skills
Ability to understand organizational business challenges and provide technical solutions.
Ability to mockup complex technical concepts and requirements to help the organization understand the proposed solution or issue.
Understand database structures with the ability to develop queries to extract data.
Ability to create and update existing reports and develop dashboards to help the organization make sound business decisions.
Education and Experience
Bachelor's degree in computer information systems or related field
Five (5) years of progressive work experience as an IT Business Analyst
Demonstrated hands-on experience working with enterprise applications, database design, and client-server systems.
Experience working with Sage 300 CRE or various Sage Accounting products, UKG HCM, Office 365, AboutTime/WorkMax, FCS/Jobba.
Monthly based
Phoenix, Arizona, 85260, United States
Phoenix, Arizona, 85260, United States
