Title: IT Support Specialist- Part Time

State Role Title: Info Technology Specialist I

Hiring Range: $28.48-$46.29

Pay Band: NV 4

Agency: VA Dept of Transportation

Location: NOVA District Office

Agency Website: vdot.virginia.gov

Recruitment Type: General Public - G

Job Duties

NOVA VDOT is seeking a Part Time IT Support Specialist responsible for agency-specific end user support services. You will provide problem management, troubleshooting, and escalations to resolve customer problems. You will create tech tips, job aids, and other tools to enhance customer experience. In addition to ensuring problems are resolved in a timely manner while working with VITA and internal IT staff.

This position is an hourly/wage position. Wage employees may not work more than 29 hours per work week on average over the course of a year and are limited to 1,500 hours within a 12-month period. No State benefits are provided.

This position will report during core business hours of 7am -3pm and is on site/not remote.

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.

We have Shared Values and a Code of Ethics: Your success in our organization depends upon modeling these values, therefore please access the following link: http://www.virginiadot.org/about/missionandvalues.asp to review them and, if in agreement, we welcome you to apply.

Minimum Qualifications

Experience working with help request tracking and reporting tools.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 10/11, SharePoint, Outlook, Exchange, and MS Office 365 Suite.
Skilled in assisting with AV setup to include projectors and video-teleconferencing.
Skill in the use of troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively orally and in writing with individuals and groups.
Strong customer service skills with a customer first attitude.

Additional Considerations

Knowledge of VDOT’s computer applications and how they operate in a desktop environment.
A combination of training, experience, or education in Computer Science, Information Systems, or related field desired.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is an hourly/wage position. Wage employees may not work more than 29 hours per work week on average over the course of a year. Wage positions are limited to 1,500 hours within a 12 month period. No State benefits are provided.

Valid Driver’s License. Fingerprint based background check, references, work history, and DMV records check will be conducted. All employees are required to work in emergency situations, to include weekends, holidays, and after normal business hours; assignments may vary based on business needs.

Contact Information

Name: Danielle Rayner

Phone: 703-259-2378

Email: danielle.rayner@vdot.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.