Title: Program Analyst Sr Supervisor

State Role Title: Program Analyst Supervisor

Hiring Range: $81,375 - $132,235

Pay Band: 6

Agency: VA Dept of Transportation

Location: Annex Building

Agency Website: https://www.virginiadot.org/jobs

Recruitment Type: General Public - G

Job Duties

Administer, support and assist managing the agency’s programs related to Tort Liability, Construction Claims, Administrative Hearings processes (Debt setoff, DBE, Inverse Condemnation). Additionally, participate and lead Process Improvement Projects, Change Management, and creating executive reports for the Business Integrated Solutions Division (BISD) and VDOT executives. This position must ensure the appropriate handling and administering of all claims assigned to BISD. Ensuring the agency’s programs are administered in compliance with agency policies, following Code of Virginia, protocols and instructions issued by the BISD and the Attorney General's Office.

Requirements:

• Considerable knowledge of the Code of Virginia relating to the Virginia Tort Claims Act and Commissioner Construction Claims
  
  


• Ability to research, interpret, and apply reverent policies, procedures, statutes, regulations, and laws to reach a conclusion that are legally defensible
  
  


• Ability to provide evidence of findings and analysis through well-written reports
  
  


• Ability to communicate effectively with all levels of the organization including executive level management and external customers both orally and written
  
  


• Ability to facilitate large groups and teams in geographically dispersed locations across multiple disciplines and organizational levels
  
  


• Ability to apply system engineering, management, planning, accounting principles and practices to complex projects, work independently, lead, coach and direct teams and professional staff
  
  


• Knowledge of organizational principles and development, performance measurements, facility planning, strategic planning, project management and statistics
  
  


• Ability to work independently with minimal supervision on multiple tasks, to prioritize tasks effectively, and to provide a high-quality work product under tight deadlines
  
  


• Ability to provide program management for the Tort Liability program
  
  


• Ability to make presentations to a wide variety of different groups
  
  


• Ability to plan, organize, direct and coordinate work of technical and administrative personnel
  
  


• Ability to supervise staff including performance management, discipline and budgets
  
  


• Ability to drive results, build relationships, and influence senior management
  
  


• Ability to lead and participate in process improvement and change management projects
  
  


• Ability to manage and oversee a high volume of cases in various states of administrative or legal review
  
  


• Ability to negotiate, mediate, settle disputes equitably, and handle difficult situations diplomatically
  
  


• Skill in the use of computers and software applications to include word processing, spreadsheets, presentations, databases and Visio

Core Responsibilities: 

Tort Claims - Provide program management of the tort liability program. Ensure prompt and thorough investigations are completed. Respond to all correspondence received pertaining to liability claims. Plan and oversee all functions of the tort claims section. Ensure field visits are conducted for all claims. Continuously review processes for improvement inside and outside the Tort system and recommend enhancements to the system.

Financial Management - Manage the review and improvement of payment processes. Manage vouchers for payment of tort liability claims. Responsible for drafting, updating, and implementing the Tort Claims Manual. Responsible for overseeing training operations regarding Tort Claims Manual requirements at the District and Residency levels.

Construction and Other Claims – Deliver high quality analysis of construction claim issues to executives in accordance with Va. Code 33.2-1101. Serve as the backup Appearance Officer when contractors participate in the administrative process described in Va. Code 33.2-1101. Provide support and backup for Administration Hearing assigned to BIS as well as DBE, Debt Setoff, and other claims as needed.

Coordinate Freedom of Information Act (FOIA) responses and serve as agency point of contact with the Office of the Attorney General and Division of Risk Management to resolve legal issues and questions of law related to the Tort Claims filed against the Department.

Participate and lead in process improvement and change management projects. Provide analysis that leads to improvement of the quality, processing, productivity, efficiency, and cost that the Agency experiences. Engage in change management activities as assigned for the division.

Minimum Qualifications

• Ability to communicate effectively orally and in writing with diverse audiences
• Effective presentation skills
• Skill in the use of computers and software applications
• Knowledge of management principles
• Technical skills in assigned program areas
• Experience in business and project management
• Skill in analyzing data and reaching logical conclusions
• Experience in program evaluation, development and implementation
• Ability to lead and train others

Additional Considerations

• A combination of training, experience, or education in Business, Public Administration, Law or related field desired
  
  


• Experience in program evaluation, development and implementation
  
  


• Experience developing business process improvement programs
  
  


• Experience in strategic consulting, preparing comprehensive analysis and executive level reports with recommendations
  
  


• Demonstrated experience leading change management and process improvement initiatives
  
  


• Supervisory skills including performance management, discipline and budgeting
  
  


• Skills in project management, project problem identification and problem-solving skills
  
  


• Ability to communicate effectively orally and in writing with internal and external customers with diverse audiences and to make presentations and conduct meetings
  
  


• Ability to travel occasionally both in-state and overnight.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Greg Rollins

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.