We trust that as a Customer Service Rep II you will: (responsibilities)

Become proficient in scheduling through construction software program Buildpro
Conduct Taylor Morrison procedures for home inspections and warranty work
Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues
Demonstrate an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements
Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrison’s Warranty Program
Input and dissemination of warranty tickets and home inspections into Buildpro as well as distribute to appropriate contractors for completion
Manage all escalated customer calls and in person visits to include documentation, follow-up, and work to assure closure on every claim
Administer Taylor Morrison’s Warranty to include claim analysis, follow-up, and work to assure closure on every claim
Provide weekly tracking of all outstanding warranty work orders to the field and update as required utilizing excel
Complete customer service requests timely and accurately while providing optimal customer service
You are willing to perform other duties as assigned
Provide minor repairs by hand such as adjustments and general home repairs

What you will need: (competencies, behaviors & attributes)

Customer Service Focused
Dependable/Reliable
Integrity/Trust
Prioritization
Extremely Organized
Team Player  
Drive

About you:

High School Graduate and have a minimum of 3 years of current or recent experience in a customer service-related position with 1-2 years’ experience in residential construction is preferred
Excellent communication skills and ability to ensure customer satisfaction
Computer skills and ability to adapt to company systems
Possess time management skills
Must be highly organized and detail oriented
Problem solving ability
Ability to multi-task and remain focused
Ability to maintain calm in a high stress environment

FLSA Status: Non-Exempt

Will have responsibilities such as:

This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with customers, co-workers and higher level manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable
Comply with company policies and procedure

Physical Demands:

Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job.  They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.