Title: Senior Traveler Information Program Specialist

State Role Title: Prog Admin Specialist III

Hiring Range: $84,858- $137,895

Pay Band: 6

Agency: VA Dept of Transportation

Location: Dept of Transportation

Agency Website: https://www.jobs.virginia.gov/home

Recruitment Type: General Public - G

Job Duties

The Traffic Operations Division is recruiting for the position of Senior Traveler Information Program Specialist. The Senior Traveler Information Program Specialist will serve as the Traveler Information Program Manager and is responsible for ensuring VDOT’s 511 services (web, phone service, and mobile apps) deliver accurate, reliable and consistent traveler information. Ensures data and video products from VDOT’s Traffic Operations program are delivered accurately, reliably and consistently to third parties. Serves as VDOT’s Subject Matter Expert (SME) on all traveler information, 511 and operations data/video distribution services. Ensures all VDOT and VITA requirements and standards are addressed in the delivery of these services. Position specific responsibilities and duties of the Senior Traveler Information Program Specialist include but are not limited to:

• Manage contracts that provide VDOT Traffic, Traveler, and Road Information Program (TTRIP) services for Transportation Operations.

• Manage the statewide Transportation Video/Data Distribution (TVD) contract.

• Foster innovation into delivery of core services.

• Track and report program performance and monitor status and funding.

• Develop policies and procedures supporting the Traveler Information Program including the planning, deployment, integration, and field operations areas.

• Coordinate and collaborate with District, TOC and Division functions that are impacted by Traveler Information Program services, including the Advanced Traffic Management System (ATMS).

• Ensure VITA procurement management, oversight compliance and activities are fully addressed for all ITS-based projects under the Traveler Information Program.

• Provide assistance, guidance, training, troubleshooting, and support for TOCs and district field users utilizing the 511 and other traveler Information services.

• Represent VDOT on national and local committees and boards as a subject matter expert.

Minimum Qualifications

• Ability to work independently to set priorities, schedules, resolve issues and make decisions.
• Ability to communicate effectively with internal and external customers.
• Ability to manage multi-discipline contractors, consultants and agency staff in a direct and
matrix-based reporting structure.
• Ability to follow oral and written instructions.
• Ability to gather and analyze data and reach sound, logical conclusions.
• Knowledge of ITS technologies and communications networks.
• Skill in the use of computers and software applications to include automated financial
management programs.
• Knowledge of relevant federal and state regulations.
• Ability to manage major contracts and associated scope, schedule, costs and risks.
• Ability to effectively serve as the Point of Contact between internal and external
stakeholders.
• Ability to manage tasks in a matrix environment and coordinate between internal and
external stakeholders.
• Knowledge traffic and emergency operations and maintenance.
• Knowledge of strategic planning and policy development.
• Ability to work in a fast-paced environment and manage multiple assignments within a
diverse workforce.

Additional Considerations

• Project Management Professional (PMP) Certification.
• VITA Project Management Certification.
• Skill in the use of computers and web-based applications.
• Experience in systems and or operations management.
• Experience in ITS and or Information Technology.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

• This position requires a fingerprint based Criminal History Background Check, DMV Record Check and Work History Verification with references.

• Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. (only for eligible positions)

• We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.

• VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

• VDOT is an emergency operation agency. Positions physically working within Central Office locations may be designated upon request with coordination among the respective District Engineer or Administrator and Chief. Assignments are updated annually. Not all designated employees are provided with an emergency operations assignment.

Contact Information

Name: Candace Raigns

Email: candace.drew@vdot.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.