About the Role

The Industrial Supply Branch Manager is responsible for overseeing the daily operations and profitability of Industrial Supply in Juneau, Alaska. This role requires a hands-on approach, combining team leadership with inventory management, freight operations, technical product sales, and direct customer service across a broad range of industrial product lines.

The Manager will enhance the industrial supply experience for a diverse customer base, including local hospitals, welding shops, marine, mining, fabrication, and other industrial customers. This role is responsible for keeping the store well-stocked, safe, efficient, and positioned for continued growth.

Success in this position requires a versatile operator who is comfortable managing people, using an ERP system, fabricating hydraulic hoses at the counter, unloading freight, and supporting customers directly.

Leadership and Team Management

Supervise and develop a team of four: one Assistant Manager and three Counter / Customer Service staff, including scheduling, coaching, performance management, and training.

Set the standard for customer service, product knowledge, safety, and store presentation.

Build a culture consistent with employee-owned (ESOP) values of accountability and ownership.

Inventory, Purchasing, and ERP

Order and manage stock in the company ERP system (Point of Rental), maintaining appropriate inventory levels across all product lines while minimizing stock-outs and overstock.

Create and maintain accurate part numbers, pricing, and vendor records.

Order and receive freight; verify counts, reconcile receipts, and resolve discrepancies with vendors and carriers.

Freight and Logistics

Load and unload freight, including container and barge shipments common to Southeast Alaska.

Coordinate inbound and outbound logistics, delivery scheduling, and freight documentation.

Product Lines, Sales, and Fabrication

Compressed and industrial gasses: order, manage, and deliver gasses to the local hospital and to welding and industrial shops; ensure proper handling, cylinder tracking, and DOT-compliant transport (49 CFR).

Metals: order, receive, stock, and sell metal in various thicknesses, sheets, and bars for fabrication customers.

Parker hydraulic hoses: order, receive, sell, and fabricate hydraulic hose assemblies to spec for a range of applications.

Boss Snowplows: order, sell, and support Boss plows and associated parts and accessories.

General industrial supply: stock shelves, merchandise the store, and drive counter and account sales across the full product mix.

Operations, Safety, and Compliance

Ensure a clean, safe, and organized store and yard in compliance with company Health and Safety policies and applicable regulations.

Maintain compliance for hazardous materials handling, storage, and transportation of compressed gasses.

Monitor branch performance, control costs, and contribute to gross margin and growth targets.

Perform other duties as assigned to support the branch and the company.

Requirements

Proven experience in industrial supply, distribution, equipment, or a related trade / operations environment.

• Demonstrated leadership or supervisory experience managing a team.

• Proficiency with ERP or inventory management systems and standard business software.

• Mechanical aptitude and willingness to perform hands-on work, including hydraulic hose fabrication and freight handling.

• Valid driver's license and ability to safely operate a forklift and delivery vehicles (certification provided or supported).

• Ability to lift up to 50 lbs regularly and work in a physically active warehouse and counter environment.

• Strong customer service, communication, and problem-solving skills.

• Experience with compressed / industrial gas handling and DOT hazardous materials requirements.

• Familiarity with hydraulic hose assembly (Parker or equivalent), metals, or fabrication supply.

• Knowledge of Southeast Alaska freight, barge logistics, and the local trades / marine / mining customer base.

• Experience in a P&L or branch-level accountability role.

Benefits

competitive hourly wage $42-48/hr, depending on experience, along with a comprehensive benefits package. As an employee-owned (ESOP) company, provide eligible employees with stock shares in the business, in addition to medical, dental, and vision coverage, paid time off, and retirement benefits.