1+ months

Account Operations Manager Facilities

Seattle, WA 98104
JOB SUMMARY  
The purpose of this position is to oversee the facility maintenance management and safety programs for a facility and manage performance metrics in accordance with account KPI's (Key Performance Indicators).

ESSENTIAL DUTIES AND RESPONSIBILITIES
Develops and documents facility management processes and playbooks.
Account Technical Expert (SME) for facility-related topics, including energy and sustainability initiatives.
Responsible for facility management training programs and metrics, including all safety training.
Responsible for hiring and onboarding all facility management and building engineering team members.
Develops reporting oversight on Work Orders and Preventative Maintenance activities to manage daily. Ensures facilities teams and technicians are responding to requests, work orders and PMs in a timely manner, completing all work based on client SLAs and priorities. Facilitates any communication escalations needed with client leadership on issues.
Responsible for operating budget tracking and reporting based on client required parameters.
Responsible for developing and building client reporting and managing teams to ensure client SLAs are met and delivered. Account lead for managing FM and energy technology solutions with the support of Director of Programs and CBRE FM Platform

Manages planned, preventive, and corrective maintenance activities, ensuring work is completed in accordance with account KPIs (Key Performance Indicators).

Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.

Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.

Responsible for identification of capital improvement projects, including cost analysis to be utilized in the preparation of capital budgets.

Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.

Manages vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance. May assist with contract negotiations.

Oversees safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.

Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES  
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

Requirements

QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE  
High School diploma or GED (General Education Degree) required. Bachelor's degree preferred. Min of 4 years Engineering and/or Maintenance Management related experience/training.

CERTIFICATES and/or LICENSES  
Real Estate license preferred.

COMMUNICATION SKILLS  
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE  
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY  
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

SCOPE OF RESPONSIBILITY  
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

Categories

Posted: 2019-10-31 Expires: 2019-12-27

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Account Operations Manager Facilities

CBRE
Seattle, WA 98104

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