*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.
*D.R. Horton, Inc.*is currently looking for an*_Assistant Customer Service Manager - IS_*. The right candidate will share responsibility with the Customer Service Manager for the overall performance and service provided by the Customer Service Department.
*Essential Duties and Responsibilities*include the following. Other duties may be assigned.
* Meet with homeowners and/or subcontractors to resolve warranty disputes
* Develop and continually update Customer Service Department policies and procedures and Homeowner's Manual
* Monitor, maintain, and enforce all budgets
* Set appointments with homeowners pertaining to items deemed not warrantable
* Manage a staff of customer service representatives and ensure that customers are retained and satisfied and that their needs are fulfilled
* Maintain total involvement with the training, communication, and development of all service personnel
* Review every service request, manage assignments, and offer preliminary guidance as needed to properly prepare the warranty service manager for working each claim
* Handle all warranty department bills
* Review all completed warranty request forms as they are returned to the office
* Generate reports to manage the current number of outstanding and completed warranty service requests per community per Customer Service Coordinator
* Track warranty expenditures per home per superintendent per quarter
* Design and implement improved processes and operational policies
* Recommend changes to products or services to fulfill customer needs
* Work toward lowering the average completion time for requests for homeowners
* Meet with homeowners and subcontractors to resolve issues as needed
* Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
* Able to travel overnight
*Supervisory Responsibilities*
Directly manages two or more employees in the Warranty Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
*Education and/or Experience*
* Bachelor's degree (B. A.) from four-year college or university;
* Three (3)to Five (5) years related experience and/or training
* Must have a vehicle and a valid driver's license
* Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
* Proficiency with MS Office and email
*Preferred Qualifications*
* Strong ability to problem solve and multi-task; creative thinking for resolving issues or improving products
* Good communication skills
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
* Medical, Vision and Dental
* 401(K)
* Employee Stock Purchase Plan
* Flex Spending Accounts
* Life Insurance
* Vacation, Sick, Personal Time and Company Holidays
*/Build YOUR future with D.R. Horton, Americas Builder. #WeBuildPeople2/*
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