17 days old

Asst Customer Service Tech

Westerville, OH 43081
D.R. Horton, Inc., the largest homebuilder in the U.S. , was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for anAssistant Customer Service Technicianfor their Warranty Department. The right candidate will a ssist the Customer Service Technician in all homeowner warranty requests. Some requests will be handled individually while other requests will require assistance.

Essential Duties and Responsibilities include the following. Other duties may be assigned:


* Evaluate homeowner repair issues to determine if they are warrantable items

* Process written or electronic work orders and/or verbal instructions from Customer Service Technician for homeowner repairs

* Perform necessary repairs to homes such as carpentry work, drywall, texture repair and painting

* Assists Customer Service Technician in scheduling and managing subcontractors to make designated warranty repairs

* Certifies warranty work is completed within contractor obligations

* Follow up with homeowners to ensure concerns are addressed in a timely and professional manner

* Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

* Develops and maintains good rapport with subcontractors and homeowners

* Incorporate by learning, the need for conformity in construction methods within the company, support company policies and constructions standards

* Maintain all appointments and deadlines are met in the absence of the Customer Service Technician

* Assist in the homeowners education regarding routine homeowner maintenance


Education and/or Experience


* Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

* Must have a reliable vehicle capable of carrying supplies, a valid drivers license and be willing to travel locally

* Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

* Prior customer service experience a plus

* Bi-lingual preferred



Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental./Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2/

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**Job:** **Warranty*

**Organization:** **Home Builder*


**Title:** *Asst Customer Service Tech*

**Location:** *Ohio-Westerville*

**Requisition ID:** *2103444*
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Industry

  • Residential
Posted: 2021-06-04 Expires: 2021-07-05

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Asst Customer Service Tech

D.R. Horton, Inc
Westerville, OH 43081

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