1+ months

Bilingual Customer Care Specialist

Austin, TX 78703
*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

*D.R. Horton, Inc.*is currently looking for an_*Customer Care Specialist*_in the National Production Department. The right candidate will process customer complaints for DHI Mortgage (DHIM) and DHI Title (DHIT).

*Essential Duties and Responsibilities*include the following. Other duties may be assigned.

* Review and respond to all complaints received from or on behalf of any DHIM/DHIT customer
* Report weekly to management on complaints received and resolution
* Monitor litigation and pre-litigation report from DHI Corporate Legal and assist as necessary
* Work closely with DHI Corporate Departments to assist in resolving mortgage and/or title related issues and complaints
* Provide support to branch offices regarding complaints
* Assist outside counsel representing DHIM/DHIT
* Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

*Education and/or Experience*

* High school diploma or general education degree (GED)
* Two to four years related experience and/or training
* Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
* Proficiency with MS Office and email

*Preferred Qualifications*

* Bachelor's degree from four-year college or university preferred

* Mortgage loan experience a plus
* English/Spanish bilingual oral communication skill preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

* Medical, Vision and Dental
* 401(K)
* Employee Stock Purchase Plan
* Flex Spending Accounts
* Life Insurance
* Vacation, Sick, Personal Time and Company Holidays

*/Build YOUR future with D.R. Horton, Americas Builder. #WeBuildPeople2/*

Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

LinkedIn, Twitter, Facebook, Instagram

**Job:** **Construction*

**Organization:** **Mortgage*

**Title:** *Bilingual Customer Care Specialist*

**Location:** *TX-Austin*

**Requisition ID:** *2105364*


  • Residential
Posted: 2021-08-30 Expires: 2021-10-30

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Bilingual Customer Care Specialist

D.R. Horton, Inc
Austin, TX 78703

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