30 days old

Build to Rent (BTR) National Warranty Service Manger (Hybrid)

Scottsdale, AZ 85251
  • Job Type

Job Description Summary

As a National Warranty Service Manger (Build to Rent) working for Taylor Morrison you will be responsible for managing the Build to Rent warranty team including developing and maintaining a strong professional relationship with team members, and for developing and maintaining outstanding customer service after unit handoff to the Property Management Company.

This position is located in Scottsdale, AZ and will be an office-centric hybrid. There will be an opportunity to work from home a couple of days a week depending on the needs of the business.

Job Details

What Youll Do

We trust that as a BTR National Warranty Service Manger you will:

  • Manage the warranty team members to ensure prompt and accurate response to requests
  • Develop a Build to Rent warranty playbook including systems and procedures that can be deployed nationally
  • Evaluate all Build to Rent warranty requests from local community property management teams and determine if the request is a warranty item or a operational maintenance item
  • Coordinate a large group of trade partners with local property management teams to schedule times that residents will be unaffected.
  • Follow up visits with property management to ensure work is clean, complete, and timely
  • Follow up with contractors and property management to verify work is scheduled
  • Negotiate, pay, and verify pricing with trade partners contracted costs
  • Monthly review and tracking of warranty trends
  • Prepares weekly payroll
  • Thorough documentation of all warranty claims
  • Research areas of concern to effectively determine action/solutions
  • Manage a high volume of warranty calls in a timely manner
  • Regular detailed reporting of warranty data to the Corporate Team
  • Budgeting of warranty as needed
  • Direct and manage the warranty team: hire, develop and retain team members
  • You are willing to perform other duties as assigned

What you will need: (competencies, behaviors & attributes)

  • Business Acumen
  • Developing Direct Reports and Others
  • Drive for Results
  • Priority Setting
  • Self-Knowledge

Sound Like You?

You might be just who were looking for if you have

  • College degree, military service, or work-related experience in customer service field preferred
  • Prior management experience is required
  • Strong knowledge of Buildpro warranty system a plus
  • Exceptional communication skills and follow up
  • Must bring exceptional organization, scheduling, follow up, and planning skills
  • Must have a minimum 3-5 years in an industry related field

FLSA Status: Exempt

Will have responsibilities such as:

  • Interviewing, selecting, and training employees
  • Setting rates of pay and hours of work
  • Appraising productivity; handling employee grievances or complaints, or disciplining employees
  • Determining work techniques
  • Planning the work
  • Apportioning work among employees
  • Determining the types of equipment to be used in performing work, or materials needed
  • Planning budgets for work
  • Monitoring work for legal or regulatory compliance
  • Providing for safety and security of the workplace

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Report to multiple constituents and adhere to schedule
  • Ability to oversee direct reports daily and provide guidance as needed
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face to face conversations with customers, co-workers, and higher-level manager
  • Ability to sit or stand for long periods of time and move around work environment as needed
  • Ability to operate a motor vehicle
  • Comply with company policies and procedure

Physical Demands:

  • Must be able to able to remain in a stationary position up to 50% of the time
  • The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee based on race, national origin, sex, marital status, sexual orientation, age, disability, religion, or veteran status.


Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

  • Competitive Compensation
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts
  • Disability Programs
  • Employee & Dependent Life Insurance
  • Vacation & Company Holidays
  • Tuition Reimbursement
  • Employee Home Purchase Rebate Program
  • Home Mortgage Program
  • Employee Assistance Program (EAP)



  • Residential
Posted: 2023-02-27 Expires: 2023-04-28

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Build to Rent (BTR) National Warranty Service Manger (Hybrid)

Taylor Morrison
Scottsdale, AZ 85251

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