Business Operations Coordinator
JOB SUMMARY
Working under direct supervision, provides routine day-to-day business operations and technology support to multiple lines of business in an office. Responsible for processing and managing requests for all hardware, software and system access related to onboarding, offboarding, and end user support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Processes and manages all hardware, software and system access requests related to onboarding, offboarding, and equipment lifecycle
Supports hiring managers during onboarding and offboarding process
Primary contact for end user equipment, systems ordering, and system access
Provides basic end user support for all technology applications and systems
Monitors, manages, and audits technology asset inventory
Monitors monthly expenses related to our technology scope
Develops and manages supporting documentation and quick reference guides related to technology hardware, software and system access
Supports deployments, migrations, and implementations of new technology systems
Interacts with internal customers, acting as a liaison between business owners and technology
Works closely with Business Operations Analyst on a variety of activities that support the operational administration of the account
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position.
Requirements
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) with a minimum of two years of related experience and/or training.
College/University degree from an accredited educational institution in the business field is preferred.
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
FINANCIAL KNOWLEDGE
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc.
Preferred:
Exceptional organizational skills
Excellent time management
High level of attention to detail
Ability to work in a self-driven environment
Desire to continuously learn
Engaging interpersonal skills
Process documentation/business writing
Customer-service driven approach
Training content creation
Project Management
Technical aptitude and experience
Proficiency with Microsoft Office Suite
Thrives in a fast-paced and uncertain environment
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Categories
Posted: 2019-10-30 Expires: 2019-12-28
