1+ months

Campus Experience, Meeting & Events Technician

Cleveland, OH 44114

Two Institutions, One Ambitious Goal: Transform Global Health Care:

Case Western Reserve University and Cleveland Clinic are building the future of healthcare with the Health Education Campus of Case Western Reserve University and Cleveland Clinic (HEC). The Sheila and Eric Samson Pavilion will welcome dental, medical, nursing, and physician assistant students to a space expressly designed to advance inter-professional education.

"For health care workers to work well together, they need to learn together. They need to take classes together, study together, eat and 'hang out' with each other."

Barbara R. Snyder, President, Case Western Reserve University

Starting with a 21,600-square-foot atrium that includes dining, the entire building actively encourages interaction. From shared lounge and study areas to classrooms planned around group work, the building provides faculty and students constant opportunities for informal interactions as well as joint courses and other academic activities. The conference center, which features a 7,000-square-foot auditorium and 4,800-square-foot lecture hall, will further encourage collaboration and innovation.

The HEC was designed by world-famous architect Lord Norman Foster (Foster + Partners of England) and is a $515 million, 485,000 square foot building on an 11-acre site. His credits include some of the world's most impressive and astonishing contemporary buildings and structures, including the bone-thin Millau Viaduct in France; the renovated Reichstag in Berlin, whose glassy dome has become a symbol of transparent government; and the HSBC Tower in Hong Kong, which displays its elegant, earthquake-resistant steel structure outside its glass skin.

Case Western Reserve University and Cleveland Clinic have formed a joint venture and CBRE is privileged and honored to be selected to manage this state-of-the-art two-building campus and to ensure the highest occupant experience for the students, faculty, and visitors from around the world. Our Client is a joint venture of multiple owners with multiple buildings. The buildings are designed with some of the most technologically advanced MEP/BAS systems to maximize efficiency and occupant comfort.

Cleveland Clinic/CWRU Health Education Campus Video: https://youtu.be/KAHHLtKBdx8


The CBRE Team is led by the Managing Director who is responsible for overall client relationship management, facilities operations, and the campus experience. Reporting to the Managing Director is the Chief Building Engineer Supervisor and the Campus Experience Manager. The Chief Building Engineer Supervisor will be responsible for running and managing the facilities management team for both buildings and the Campus Experience Manager will be responsible for the occupant/visitor campus experience.


This position is responsible for physical set up and tear downs of tables/chairs, tents, IT, food & beverage, and basic AV set up for meetings, conferences, and special events.


On a daily basis, performs room reconfigurations including but not limited to arranging tables, connecting tables to power, chairs, divider walls, trash cans, etc. From time-to-time, work will include evening/weekend work to support special events.

Performs duties pre and post set up for special events based on floor plan specifications.

Performs stacking of tables and chairs and pushing carts of tables and chairs for all classes and special events.

Assist with routine room inspections and furniture and fixture inventory control.

Assist with general dock deliveries and catering deliveries.

Coordinates with all levels of Campus Experience Staff to ensure proper execution of special events and classes.

Performs or assist with general facility maintenance as required.

Performs other duties as assigned.


No formal supervisory responsibilities in this position.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


HS Diploma or GED required and a minimum of 1 - 2 years of related work experience. Prior event coordination, customer service or other hospitality experience preferred.




Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Strong customer service and interpersonal skills. Ability to communicate effectively with employees of all levels of the organization. 

Ability to prioritize conflicting requests and meet tight deadlines. Must be able to adapt to everchanging circumstances.


Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.


Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


Basic skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc. Proficient in CMMS system.

Ability to learn to create floor plans using an event software system.

Good organizational skills. Must work well under pressure with multiple deadlines, and demonstrate a proactive approach to routine and non-routine occurrences.

Ability to work flexible work schedules based on business need.

May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly. Physical ability to assist with document services operations. Able to lift 50 lbs.

Strong problem-solving skills. Highly adaptable and flexible.

Ability to work independently with little supervision.


Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc
4. Report any condition which you feel could result in an accident or injury and / or stop work if required


Posted: 2019-10-18 Expires: 2019-12-17

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Campus Experience, Meeting & Events Technician

Cleveland, OH 44114

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