1+ months

Change Management - Workplace Strategy Manager

Redmond, WA 98052
The Workplace Strategy Manager (WSM) is responsible for the delivery and enhancements of the Change Management program to support The Microsoft Corporate Campus business groups in Redmond WA. The WSM will interface with occupants of Team Based Space (TBS) workspaces and Business Groups, members of the Microsoft Real Estate & Facilities team, CBRE Integrated Occupancy Services (IOS) team, and other TBS supporting entities.

The purpose of this position is to manage, lead and execute the delivery of portfolio plans, occupancy strategies and work environment solutions.

Review and improve the current Change Management Program (aka Readiness Program) to enable Microsofts employees transition from legacy office space to the new Team Based Space model.

Engage with occupants at all levels of the organization from project inception through delivery, providing customized readiness support to accelerated adoption of TBS work space

Consult with the occupant readiness team (Chief of Staff, HR Manager, Communications Manager) to customize project readiness plans

Effectively lead and manage sensitive, difficult or demanding conversations and situations
Oversee the development of program materials such as timelines, presentation decks, communications and engagement guides

Ensure delivery of change management activities per project plan and rhythm of business (ROB)
Document occupant organization pain points at project inception, develop plan to mitigate those pain points and measure progress and results.

Provide necessary occupant learning opportunities, to include engagements such as panel discussions, tours, training, etc.

Provide management support to enable clear messaging, to include coordination of communications plans, vision statement, manager talking points and other components of TBS readiness

Serves as primary interface with Business Division(s) and client disciplines to understand business direction and changing workplace needs. Applies knowledge to forecast space requirements and develops space needs based against business and market conditions. Develops executable plans to support the business needs, corporate objectives and initiatives.

Identifies, analyzes and applies related data in regards to the creation and execution of physical or virtual space solutions. Produces visual display of quantitative and qualitative information. Illustrates organizational, operational and functional relationships that pose physical and spatial impacts.

Generates conceptual solutions that respond to client's spatial requirements, physical planning constraints and corresponding IT, HR and compliance requirements.
Develops, maintains and provides reports, including agreed upon critical success factors or KPIs, on measures of work environment efficiency, effectiveness and expression.

Attends Client meetings, draft meeting minutes and obtain approvals to proceed when required. Conduct interviews and discussions with the client to gather, coordinate, and synthesize project requirements, functional, operational and cultural issues.

Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations. Validates all program data.

Prepares migration/origination plans, schematic schedules, stack and block fit plans. Implements schedules of critical path and milestone events. Serves as the primary point of contact throughout the Migration Planning Process. Maintains thorough knowledge of current and future space needs and understanding of the business direction and changing workplace needs.

Executes change management process for unplanned and special project requests. Provides business case analysis and documentation that meet the Client's requirements and are consistently in alignment with Client's goals and objectives.

Ensures occupancy plans are aligned with client and corporate strategies. Establishes project goals and objectives, including, but not limited to, schedule parameters. Develops project-level and portfolio-level solutions based on interpretation of the program data and preparation of recommendations.

Partners with client leadership in researching, evaluating, and improving client and service delivery processes. Ensures scope of work is in compliance with statement of work and contracted service level agreements.

Other duties may be assigned.

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors degree (BA/BS) from a four-year college or university in a related field. A minimum of four to six years of related experience or equivalent combination of education and experience
Bachelor's degree (BA/BS) from 4-year college or university. Master's degree preferred. Minimum five years experience directly related to the delivery of strategic planning services; or equivalent combination of education and experience. Minimum three years experience in management.

Understanding of workplace and change management concepts along with financial and organizational capabilities to effectively interpret client input and CRE objectives

Ability to successfully lead and facilitate client meetings with key stakeholders and senior leaders to gain occupant trust and confidence, foster workplace solutions, and enable the occupant communities

Strong business acumen with an understanding of operational impact related to actions/decisions

Ability to demonstrate strong written, verbal and visual communications skills when interacting with all levels of management and business clients

Competent in developing compelling arguments, delivering sensitive information, public speaking and effectively telling a story

Excellent organization and time management skills

Proven record of providing excellent internal and external customer service

Understanding, or ability to quickly assimilate Microsofts RE&F organization and key points of contact

Understanding, or ability to quickly assimilate CBREs Microsofts service model and key points of contact

Demonstrated ability to manage multiple projects simultaneously

Aptitude to facilitate feedback meetings for balanced, accurate data collection

Ability to engage in active learning

Positive and professional attitude, self-motivated with eagerness to learn

Ability and desire to succeed in a fast-paced, dynamic organization with frequent changes in priorities and focus

Aptitude to maintain positive internal and customer relationships with competing interests and priorities

Ability and desire to drive solutions, problem solve and to work and lead in a fast-paced/dynamic organization

Ability to solve problems and deal with a variety of options in varying situations and ambiguity

Ability to document processes, procedures and best practices

Understanding of Microsoft Office; Ability to write reports and prepare quality PowerPoint presentations 

Supply / Demand Principles; Space Planning and Forecasting
High Level Understanding and appreciation of Project Management, Planning, Facilities Management
Teaming/Consultant and Customer Service skills
Critical thinking and problem solving; Risk Identification and Analysis

Professional Registration in Architecture or Interior Design preferred.
Certification in Corporate Real Estate, LEED or Facilities Management preferred.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to respond effectively to sensitive issues.

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Proficient with word processing, spreadsheet, desktop publishing and CAD/CAFM software including MS Office Suite (MS Project, PowerPoint, Excel & Visio).

Ability to provide efficient, timely and reliable service to client(s). Ability to present information in an effective way. Ability to respond effectively to sensitive issues.

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.


Posted: 2019-10-18 Expires: 2020-02-08

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Change Management - Workplace Strategy Manager

Redmond, WA 98052

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