1+ months

CRM Administrator

Arlington, TX 76015
*D.R. Horton, Inc., the largest homebuilder in the U.S.*, was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

D.R. Horton, Inc. is currently looking for a*_CRM Administrator_***for theirCorporate MarketingDepartment. The right candidate will represent the interests of users within the company and the integrity of the CRM system. This role must have an in-depth understanding not only of CRM tools, but also of sales, marketing, business processes, and how to relate to the CRM. This role will work sales, marketing, operations and development teams to serve as an administrator for our implementation of Microsoft Dynamics.

*Essential Duties and Responsibilities*
* Work directly with the Corporate Marketing Operations Team to coordinate the implementation of new CRM functionality, reports and dashboards
* Develop training materials and conduct sessions for end users. Act as a support resource for existing users post-training
* Analyze existing processes and make recommendations to better streamline the overall sales operations process within the CRM
* Act as the administrator for all existing sales reports and dashboards. Work with sales and operations management to develop and launch new reports and dashboards
* Provide CRM administration and operational support including user and security management, hierarchies, roles, lead import and management, view creation and administration, and more
* Ability to customize CRM tool as needs change, and troubleshoot the system when problems arise
* Review and analyze organization business needs; confers with users and focus groups to evaluate requirements, discuss solutions and develop plan of approach
* Configures the application based on the defined business processes
* Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

* Ability to work overtime
* Ability to travel overnight
* Regular and reliable attendance
* Assist in post deployment testing
* Assist with general marketing operations support functions when needed
* Coordinate user acceptance, performance stress, regression and integration testing; makes changes and corrections as needed
* Involved in post-implementation support and maintenance of the applications
* Additional duties as assigned

*Education and/or Experience*
* High school diploma or general education degree (GED) - Bachelors degree in Business, Computer Science, or a related field preferred
* 3 years of experience in sales operations or related field, ideally sales and/or marketing related
* 2 years of CRM administration and operational support, ideally with Microsoft Dynamics
* Strong communication skills and ability to work in a fast-paced environment
* Ability to interface and cultivate strong working relationships across departments
* Strong problem-solving and analysis skills
* Excellent training, presentation, and organizational skills
* Familiarity with relational databases and related concepts

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental./*Build YOUR future with D.R. Horton,America's Builder.*/

**Job:** **Marketing*

**Organization:** **Corporate*

**Title:** *CRM Administrator*

**Location:** *TX-Arlington*

**Requisition ID:** *2101201*


  • Residential
Posted: 2021-02-25 Expires: 2021-05-09

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CRM Administrator

D.R. Horton, Inc
Arlington, TX 76015

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