1 day old

Customer Coordinator

Akron, Ohio 44311
  • Job Type
    Employee
  • Job Status
    Full Time
Description

 

Schumacher Homes is an award-winning company which strives to be the best on your lot custom homebuilder providing the ultimate customer experience with accountability and profitability. We are the recipient of the National Housing Quality Award for excellence in construction standards and customer satisfaction and the recipient of the National Gold Winning Home of the Year recognized by the National Association of Home Builders. In addition, Schumacher Homes most recently achieved the national Top Workplace 2021 award.

 

Quite simply, no one builds a better home. Apply today to join our outstanding team.

 

We are seeking a Customer Coordinator for our Akron, OH design center - 779 White Pond Drive, Akron, OH. The Customer Coordinator works with our homeowners after the sales process by stepping them through their reconstruction meetings, working with lenders to get their construction loans approved and working with warranty after the home is built. Our Customer Coordinators truly become the advocate for our customers throughout the build process!

 

Schumacher Homes offers an excellent benefits package to its employees including Anthem medical dental and vision coverage, Fidelity 401k plan with an employer match and generous time off benefits.

 

SPECIFIC RESPONSIBILITIES:

  • Manage all customer relations for all financial and contract matters from sale through warranty, including handling customer concerns and complaints.
  • Works with homeowners on final decisions of investments in the home.
  • Use effective time management skills as well as good judgment to manage everyday tasks including but not limited to: scheduling home site inspections, scheduling and facilitating pre-construction meetings, as well as final closing meetings with customers.
  • Management of conflict resolution from sales through warranty and has the ability to pre-authorize customer concessions. Is the initial point-person when there is a discrepancy between sales and construction.
  • Responsible for insuring funds are received.
  • Answer all telephone calls from Monday-Friday during normal business hours. Will respond to any voice mail messages between 24-48 hours of receipt.

 

Requirements
  • Previous customer service experience (front facing).
  • Attention to detail is a must.
  • Ability to use standard office equipment.
  • Efficient in the use of Microsoft Office applications (Outlook, Word, Excel).

Categories

Posted: 2021-07-30 Expires: 2022-01-04

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Customer Coordinator

Schumacher Homes
Akron, Ohio 44311

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