Job Description Summary

Job Details

Primary objectives of this position are:

• Become proficient in data entry into the Newstar Warranty System.
• Conduct Taylor Morrison procedures for home reviews.
• Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues.
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
• Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrisons One-year Warranty Program.
• Utilize Build-Pro to assist superintendents and sub contractors with information retrieval.

Primary responsibilities:

• Input and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completion.
• Maintain office files.
• Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim.
• Administer Taylor Morrisons 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim.
• Provide weekly tracking of all outstanding warranty work orders to the field and update as required.
• Process check requests for building permits and prepare permit submittals and applications.
• Complete customer service requests timely and accurately.
• Order, update and distribute construction related forms.
• Prepare and submit building permits.
• Miscellaneous duties as required.

Qualifications:

• Ability to multi-task and remain focused.
• High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position.
• Knowledge of residential construction helpful.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and ability to adapt to company systems.
• Possess time management skills.
• Must be highly organized and detail oriented.
• Problem solving ability.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)