13 days old

Customer Service Rep

Sarasota, FL 34236
  • Job Type

Job Description Summary

As a Customer Service Representative working for Taylor Morrison, you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowners warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

Job Details

Primary objectives of this position are:

  • Become proficient in data entry into the Newstar Warranty System.
  • Conduct Taylor Morrison procedures for home reviews.
  • Demonstrate the highest level of knowledge and customer satisfaction as the primary contact for our customers when they have warranty issues.
  • Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
  • Provide a high level of service to our customers and service representatives using guidelines established in Taylor Morrisons One-year Warranty Program.
  • Utilize Build-Pro to assist superintendents and sub contractors with information retrieval.

Primary responsibilities:

  • Input and dissemination of warranty tickets and home reviews into Newstar; distribute to appropriate personnel for completion.
  • Maintain office files.
  • Manage all escalated customer calls to include documentation, follow-up, and work to assure closure on every claim.
  • Administer Taylor Morrisons 10-year Structural Warranty Program to include claim analysis, follow-up, and work to assure closure on every claim.
  • Provide weekly tracking of all outstanding warranty work orders to the field and update as required.
  • Process check requests for building permits and prepare permit submittals and applications.
  • Complete customer service requests timely and accurately.
  • Order, update and distribute construction related forms.
  • Prepare and submit building permits.
  • Miscellaneous duties as required.


  • Ability to multi-task and remain focused.
  • High School Graduate and have a minimum of 3 years of current or recent experience in a customer service related position.
  • Knowledge of residential construction helpful.
  • Excellent communication skills and ability to ensure customer satisfaction.
  • Computer skills and ability to adapt to company systems.
  • Possess time management skills.
  • Must be highly organized and detail oriented.
  • Problem solving ability.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first.  In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:

  • Competitive Compensation
  • Health Care - Medical/Dental/Vision/Prescription Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts
  • Disability Programs
  • Employee & Dependent Life Insurance
  • Vacation & Company Holidays
  • Tuition Reimbursement
  • Employee Home Purchase Rebate Program
  • Home Mortgage Program
  • Employee Assistance Program (EAP)



  • Residential
Posted: 2022-06-16 Expires: 2022-07-29

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Customer Service Rep

Taylor Morrison
Sarasota, FL 34236

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