17 days old

Customer Service Representative

Markel Homes Construction Company
Lafayette, Colorado 80026
  • Job Type
    Employee
  • Job Status
    Full Time

Markel Homes Construction Company | Customer Service Representative

 

Markel Homes is seeking a field-based customer Warranty Service Rep to join our team in the Boulder County area. This position requires someone who is a self-starter able to work independently as well as work closely with customers, Builders, and Sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

 

Warranty Service Representatives (WSR's) resolve warranty calls made by Markel Homes owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

 

Job Responsibilities:

  • Coordinate and schedule all other repairs with contractors and customers
  • Follow up, inspect and ensure completion of all repairs
  • Hold contractors accountable for results
  • Instruct customers on how to maintain their homes, as well as communicating what items are not warrantable
  • Manage your budget
  • Performing minor repairs
  • Handle multiple tasks, as well as projects within designated timeframes
  • Responsible for achieving high levels of customer satisfaction

 

Job Requirements:

  • A positive attitude and good social/interpersonal skills are essential
  • The ability to say "no" and overcome objections in a professional manner
  • Must be able to deal with and remain calm in confrontational situations and deal with negativity
  • Previous experience in a customer service environment
  • Previous experience in the home building industry and/or some home repair experience is helpful.
  • Have exceptional listening and communications skills 
  • Follow up and follow through consistently to deliver outstanding service
  • Have excellent time management, organizational and scheduling skills

 Come and Join our family company that’s been in business in Boulder County for over 45 years. We are a move up builder that prides ourselves on quality building and outstanding design. We offer an excellent benefits package that includes:

  • Health Insurance – We pay 100% of your health insurance premium each month
  • 401k and with employer matching
  • PTO- starting at 3 weeks of PTO
  • Bonus Incentive Program
  • Sprinter Van and Cell Phone

Requirements

Job Requirements:

  • A positive attitude and good social/interpersonal skills are essential
  • The ability to say "no" and overcome objections in a professional manner
  • Must be able to deal with and remain calm in confrontational situations and deal with negativity
  • Previous experience in a customer service environment
  • Previous experience in the home building industry and/or some home repair experience is helpful.
  • Have exceptional listening and communications skills 
  • Follow up and follow through consistently to deliver outstanding service
  • Have excellent time management, organizational and scheduling skills

Categories

Posted: 2021-11-17 Expires: 2021-12-17

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Customer Service Representative

Markel Homes Construction Company
Lafayette, Colorado 80026

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