25 days old

Customer Service Tech

San Ramon, CA 94583
*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

*D.R. Horton, Inc.*is currently looking for an*_Customer Service Technician_*. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home. The annual compensation for this role is $70,000 - $80,000 commensurate with experience.

*Essential Duties and Responsibilities*include the following. Other duties may be assigned.

* Evaluates homeowner repair issues to determine if they are warrantable items
* Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
* Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
* Schedules and manages subcontractors to make designated warranty repairs
* Ensure all repairs are completed within compliance standards
* Certifies warranty work is completed within contractor obligations
* Develop and maintain good rapport with subcontractors and homeowners
* Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
* Processes charge-back documentation and invoices
* Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
* Ability to work overtime as needed

*Education and/or Experience*
* High school diploma or general education degree (GED)
* Three or more years related experience, including carpentry work, drywall, texture repair and painting
* Must have a vehicle capable of carrying supplies, valid drivers license and be willing to drive among designated communities in daytime and nighttime
* Proficiency with MS Office and email

*Preferred Qualifications*
* Prior customer service experience a plus
* Experience with new home construction preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

* Medical, Vision and Dental
* 401(K)
* Employee Stock Purchase Plan
* Flex Spending Accounts
* Life Insurance
* Vacation, Sick, Personal Time and Company Holidays

*/Build YOUR future with D.R. Horton, Americas Builder. #WeBuildPeople2/*

Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

LinkedIn, Twitter, Facebook, Instagram

**Job:** **Warranty*

**Organization:** **Home Builder*

**Title:** *Customer Service Tech*

**Location:** *California-San Ramon*

**Requisition ID:** *2303818*

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Customer Service Tech

D.R. Horton, Inc
San Ramon, CA 94583

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