12 days old

Director of Project Delivery

Lubbock, Texas
  • Job Type
  • Job Status
    Full Time

The Director Project Delivery is fully responsible for leading the Operations team players and overseeing the day to day operation of the CieloIT project delivery team with an emphasis on growth and profitability. This position works cross functionally with the sales and CieloCare teams to ensure an optimal client experience while championing the Cielo culture and driving employee engagement. The Director of Project Delivery will seek to continuously innovate and improve processes and efficiencies, drive profitability, and lead a high performing team.

 The project delivery team is responsible for systems integration projects to include all aspects of A/V and IT for new builds and remodels and consists of project managers, field techs, procurement, and logistics. This position requires an understanding of IT and A/V components, the construction process, margins and financials and experience leading a team and managing multiple large-scale projects simultaneously. 


  • Provide leadership, coaching, and training to manage a high performing team
  • Oversee Operations Manager, logistics, and procurement staff
  • Set clear expectations for Operations Manager and Project Managers
  • Provide management for all aspects of day to day operations
  • Manage all KPIs for operations team
  • Ensure compliance with any local or state laws and permitting
  • Maintain awareness of industry trends, new and upcoming technology, and best practices
  • Oversee travel approvals and adherence to budgets
  • Monitor, analyze, and act upon insights obtained from the weekly labor utilization report
  • Work hand in hand with accounting to manage vendor credit lines and coordinate payments
  • Update and maintain a 90-day forecast for all parts and equipment needs
  • Prepare in depth cost analysis of each job
  • Monitor and maintain margin on all projects through innovating solutions, reducing time worked and travel time, and strategic purchasing
  • Analyze project profitability and make recommendations for improvement
  • Maintain project deployment manual and ensure that all operations teams are trained and adhering to those standards
  • Collaborate with the CieloCare team on the delivery of projects and onboarding of technology
  • Maintain strategic contact with clients
  • Monitor pre-sale process with Managed Services team
  • Ensure a culture of excellence in customer service
  • Update technical skills or obtain certifications as required
  • Represent Cielo values and the Cielo brand at all times



  • Ability to lead and develop people
  • Ability to identify problems and evaluate solutions or alternate approaches
  • Excellent written and verbal communication and interpersonal skills
  • Ability to read blueprints, schematics, and technical drawing
  • Ability to handle fast paced environment with changing priorities
  • Strong attention to detail
  • Professional attitude and demeanor
  • Outstanding customer service skills
  • Self-motivated with the ability to innovate
  • Excellent time management
  • Advanced client relationship management


  • Bachelor’s degree in business or the proven work equivalent
  • Five years of experience in the IT field, preferably in the integrations industry
  • Five years of proven management experience
  • Five years of experience in project management
  • Advanced understanding of budgeting, margins, and financials
  • Experience in multinational and multilingual operations is a plus
  • Advanced Spanish speaking is a plus


Must be able to perform the following:

  • Lift up to 50 pounds
  • Stand or sit for extended periods of time
  • View a computer terminal for extended periods of time
  • Stoop, kneel, reach, stand, grasp, lift, carry, push, pull, or move objects
  • Repetitive finger, wrist, elbow, shoulder, or neck movement
  • Works in a cubicle or office setting
  • Quiet to moderate noise level



  • High Tech
Posted: 2020-09-16 Expires: 2020-10-16

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Director of Project Delivery

Lubbock, Texas

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