25 days old

Field Service Representative, Senior

Aiea, HI 96701
  • Job Code

Minimum Clearance Required to Start:

Top Secret SCI

Job Description:

This position is for a Field Services Representative (FSR) supporting CIDNE, WebTAS, INDURE, and Topic Builder software products use and integration into our customer's operational requirements.

The FSR must be knowledgeable of General Military Intelligence and Operations procedures at the Battalion/Wing level or higher, as well as Content Management and Data Strategy. The FSR trains the customer on the use of our Command and Control tools and Intelligence applications to support client directed reporting processes. These processes help automate data mining, visualization, and inferential reasoning for our customers.

Specific tasks include the development of training materials to educate and train the customer on uses and capabilities of CIDNE, WebTAS, and INDURE. The FSR shall instruct in a broad range of settings, from formal classroom environments to more informal over the shoulder situations. Additionally, the FSR will be responsible for Requirements collection, analysis, and documentation in support of system enhancements.

Required Skills:

Bachelor's Degree and 3-9 years of training experience. Eight (8) years of additional experience in Operations at the Battalion level or higher or relevant training and certifications may be substituted for the Bachelor's Degree.

Field Services Representative must be able to:
* Analyze, record, and vet customer requirements, data sources, and infrastructure; as well as identify potential conflicts with development using Polaris Alpha products and services
* Provide tactical and strategic training and support when necessary on Polaris Alpha installed products and services
* Serve as a corporate representative for communicating Polaris Alpha capabilities and service offerings to organizations and associated partners
* Serve as a user advocate within the Polaris Alpha development process for current and future methods and product improvement
* Illustrate excellent written and oral communication skills
* Operates under general to minimal supervision
* Must be able to obtain and maintain a Top Secret/SCI Security Clearance

* Must be a U.S. citizen

Desired Skills:

* Instructor/Teaching experience
* Operations or Intelligence background operations at the Battalion/Wing level or higher
* Essential experience using and training web applications
* Prior experience training CIDNE and WebTAS in a deployed environment
* Prior customer management experience

* Knowledge of Share Point and data management

Must be able to obtain, maintain and/or currently possess a security clearance.


Posted: 2021-05-27 Expires: 2021-06-27

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Field Service Representative, Senior

Parsons Corporation
Aiea, HI 96701

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