1+ months

Global Operations Manager

Aliso Viejo, CA 92656

Partners with Market and LOB senior leadership in a defined region to develop and implement strategic priorities for operations. Responsible for directing all office services, client support services, and business operations activities, in alignment with local business strategy. Drives operational excellence, efficiency and collaboration by allocating resources to the most productive uses. Partners closely with leaders in Finance, Human Resources, Information Technology, Legal, Research and Marketing to integrate operational support for all shared services. Ensures achievement of operating plan in partnership with Finance.


Drives operational strategy, ensuring efficient and effective operations for a market area. Acts as key business partner for market leadership to implement corporate and local initiatives and initiate process improvements.

Direct the office services activities on a regional basis. Office services will include general office support, facility administration, business licensing and continuity, and compliance and risk management. Will consult with HR Business Partner as appriate to support employee events and recognition. Will oversee and direct this through partnership with the Facilities and Operations Managers.

Directs the regional client services support activities to drive productivity of client facing professionals. Will manage and accomplish work through partnership with the Operations Manager.

Directs the business operations activities on a regional basis. Business operations includes finance/accounting operations in partnership with division/corporate finance, local and regional P&L and business procedures oversight, business data capture, and real estate regulatory compliance. Will manage and accomplish work through partnership with the Accounting and Operations Managers.

Partners with Division Finance to ensure achievement of financial goals through forecasting, budgeting, strategic planning, reporting and monitoring financial performance.

Partners with local and regional senior management to develop and implement initiatives that optimize operational performance and support to the business. Drives consistency and effectiveness of process and procedure, initiating improvements where needed.

Partners with IT, HR and Marketing to ensure initiatives are implemented effectively and supported properly within the region.

Other duties may be assigned.


Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


BA/BS from a four-year college or university; fifteen or more years related experience and/or training including at least five years of management experience; personnel and department management experience, including business planning and budgeting; or equivalent combination of education and experience.

Experience managing business operations in a customer-focused service firm with multi-location structure. Experience in Finance, HR, staff management and facilities management required. Knowledgeable about Information Technology and Market Research.




Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by direct reports. Ability to analyze the most complex business/financial data and develop innovative solutions. Approves and oversees department budget.


Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


High level of proficiency in Microsoft Office suite. Knowledge of PeopleSoft Financial and HR platforms is preferred. Ability to travel.


Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.


Posted: 2019-10-18 Expires: 2020-02-13

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Global Operations Manager

Aliso Viejo, CA 92656

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