13 days old

Hana Member Experience Manager

Irvine, CA 92606

Hi there, welcome to Hana. Backed by CBREs decades of real estate experience, were leading the way in creating spaces where companies and individuals, like yourself, can collaborate and thrive. Were building a world-class product and team that is redefining the flexible work space and beyond.  At Hana, we focus on the details that drive success a professional environment, thoughtful designs and courteous service just to name a few. We believe in fostering a culture that drives accomplishment through adaptability, professionalism and thoughtfulness. And, we like to have a bit of fun too. If you are a detail-oriented, curious, self-starter interested in joining a fun and fast-paced team, we hope you will apply.

 

Hana delivers enhanced employee experiences in the workplace. The platform was built to help occupiers and investors worldwide create transformative workplace solutions and destinations of choice by integrating property services and amenities with advanced digital technologies. 

 
 
Job Summary:
 

The Hospitality Manager is an integral part of the client experience, sales performance and operational excellence of our locations.  The Hospitality Manager will specialize in Hospitality, but be fluent in Operations and Sales as well.  The Manager will be measured on the ability to achieve and maintain the highest level of professionalism and vibrancy within the location, with overall client experience and retention being the main focus.  The Manager will head up the events program, with help and input from the General Manager. 

 
Essential Duties and Responsibilities:

  • Ownership in ensuring clients have world class hospitality experience.
  • Plan and supervise educational, professional and personal development events based on clients needs and requests, while staying within budget.
  • Develop relationships with clients to proactively gather information on their needs.  Develop partnerships/client services that will help clients achieve their goals.
  • Identify and execute opportunities to connect members with each other.
  • In person follow up to work order tickets, based on type of issue and client relationship to ensure the highest level of client experience.
  • Ensure positive arrival experience for all clients, prospective clients and guests, while maintaining necessary levels of building security.
  • Conduct new client orientation, including educating members on our policies and procedures, including security and work order ticketing for any issues.
  • Prepare incident reports for client complaints, accidents, thefts, property damage, trespass, contact with law enforcement and any other occurrences.
  • Partner with the General Manager to ensure coaching and development around hospitality behaviors.
  • Make recommendations regarding best practices to General Manager for the benefit of the broader company, including but not limited to overall site management, sales, hospitality, operations, events and training.
  • Support the touring of new potential clients when needed.
  • Support the research of prospective clients in the pipeline, support follow up and closing requirements when needed.
  • Connect with local organizations and attend networking events to promote company and identify potential clients.
  • Support the quality control walkthroughs to address immediate issues, pre-emp potential future issues and identify areas for improvement when needed.
  • Support the daily ordering and receipt of product from vendors when needed.
  • Manage food and beverage offerings to ensure the quality and presentation are aligned with the Hana brand.
  • Support the preparation of move-in and move-out schedules to minimize issues.
  • Support the General Manager in making strategic decisions regarding the operational and financial performance of the location.
  • Support the management and development of team members, including Welcome Associate and Porter.
 
Supervisory Responsibilities:
 
  • Possibly have supervisory responsibility over 1-2 others on the site team

Requirements

Education and Experience:
 
  • Bachelors Degree or equivalent
  • 2+ years experience in events, hospitality or related experience with a customer service focus
  • Experience managing individual contributors a plus
 
Communication Skills:
 
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
 
Financial Knowledge:
 
  • Financial literacy and business operations experience a plus
 
Other Skills:
 
  • Strong organizational skills with the ability to multitask projects from start to finish
  • Passion and understanding for entrepreneurial communities
 
 
About Hana

CBRE Hana, LLC is a wholly-owned subsidiary of CBRE Group, Inc., the worlds largest commercial real estate services and investment firm (based on 2018 revenue). Hana partners with real estate owners to develop and operate integrated, scalable, flexible workspaces. Each unit contains office suites (Hana Team), conference rooms and event space (Hana Meet) and co-working (Hana Share). Hana provides property owners increased transparency, control over their asset environment, and a valuable offering for companies that desire to maintain their culture and brand while leveraging the benefits of a flexible space offering. More information is available at www.yourhana.com.

 

Categories

Posted: 2019-11-23 Expires: 2019-12-23

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Hana Member Experience Manager

CBRE
Irvine, CA 92606

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