1 day old

Installation Manager

Pittsburgh, Pennsylvania 15204
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

Renewal by Andersen is looking to add an Install Manager to our team in Middleburg Heights, OH.

Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience. Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes. Want to join our team?

 OVERVIEW:

The Installation Production Manager manages the installation process, including technical measurement, warehouse, installation and service, to insure Homeowner delight, efficiency and appropriate resource capacity.   Size, complexity and scope is a function of the unit volume generated at the specific location. Ensure that installation process associates are prepared and able to deliver flawless installation and Signature Service the first time.

RESPONSIBILITIES:

  • Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service. Research and/or develop new processes to increase efficiency and Homeowner satisfaction. Regularly visit Homeowner work sites to audit and executes existing and new processes.
  • Meet or exceed Homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Executes recruiting efforts as needed to meet workforce requirements.
  • Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
  • Executes the safety initiatives of the installation process associates to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate. Participate as a team member on the CORO Safety Committee. Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
  • Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving, and purchasing. Responsible to ensure corporate purchased programs and vendor relationships are utilized appropriately to ensure compliance and cost containment.
  • Directly supervise installation process associates including performance planning, fostering open communication and answering team concerns and questions.
  • Participate, as a team member, with the CORO Leadership Team, to insure alignment and open and timely communication.
  • Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists. Routinely works directly with Homeowners to resolve installation process issues.  
  • Directly manage all associates involved in the installation processes.

Requirements

QUALIFICATIONS:

  •  Four-year degree or an equivalent combination of education and experience preferred.
  • Valid driver’s license with acceptable accident and moving violation motor vehicle record
  • A minimum of 7 years of work experience in the home improvement or other closely related field preferred.
  • A minimum of 5 years of direct supervision experience preferred.
  • Previous customer service experience, especially win/win problem solving and conflict resolution skills required.
  • Strong written and verbal communication skills.
  • Knowledge of applicable building codes and construction techniques.
  • Previous work experience recruiting and managing independent contractors. Ability to work and lead in a team environment preferred.
  • Basic financial knowledge. Previous P&L responsibility helpful, but not required.

CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

 

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.

As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:

  • Medical/Dental/Vision/Life Insurance
  • Health Savings Account contributions
  • Paid holidays plus PTO
  • 401(k) plan & contributions
  • Professional development & tuition reimbursement opportunities
  • A culture that supports work-life balance
  • An environment where collaboration is key
  • Volunteer opportunities – on company time
  • Environmentally conscious business decisions
  • 10,000 employees and career opportunities nationwide

To apply please email your resume to janelle.brendel@andersencorp.com

 

Categories

Industry

  • Windows & Doors
Posted: 2021-04-22 Expires: 2021-04-27

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Installation Manager

RENEWAL BY ANDERSEN
Pittsburgh, Pennsylvania 15204

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