27 days old

IT Business Systems Analyst

San Jose, CA 95113

Rosendin is an employee-owned electrical engineering, power and communications provider and is the largest privately held electrical contractor in the United States. With over 7,000 employees and experience worldwide, we have built upon a 100+ year reputation for quality design and installations.  Rosendin’s experience in the industry sectors is well rounded and includes Data Centers, Education, Healthcare, Institutional, Renewable Energy, Transportation, Commercial, Entertainment, Telecom, Heavy Industrial, and Design-Build.   Our success has been rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career.

SUMMARY

The IT Business Systems Analyst is responsible for supporting and sustaining our IT Operations Applications and Mobile Applications.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Requirement gathering, documentation, exploring existing features for a good fit and implementing new features and enhancements.
  2. Provide technical resource for all third party and custom-built Operations Applications and integrations from and to Oracle
  3. Responsible for maintaining and developing applications, supporting applications, upgrading applications, and keeping the system functional 24/7.
  4. Troubleshoot and resolve tier 2 issues on Operations Applications, Mobile Applications, related hardware, and software in a timely manner.
  5. Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills.
  6. Coordinate with Vendor teams to report Bugs and enhancements as requested by the User community.
  7. Identify potential system problems and escalate to other departments as necessary for resolution.
  8. Communicate effectively with customers to manage expectations on response time.
  9. Identify and resolve issues by recommending modifications to business processes.
  10. Create and maintain Documentation of functional specifications, integration specs and end user requirements.
  11. Coordinate, and implement plans to test business and functional processes and quality assurance testing.
  12. Train Support specialists on new applications or applications changes in a classroom setting or over the shoulder review.
  13. Test software upgrades, applications enhancements before rollout to the team and provide test documents for the same.
  14. Interface with the end users to identify potential needs/opportunities for Software solutions.
  15. Provide customers with attentive, courteous, and informative service.
  16. Create review and maintain detailed process flows, future state design, and functional design documents for the functional area supported.
  17. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree in Information Technology, Computer/Information Science, or related discipline
  • Minimum 2 years’ experience as an IT systems engineer with software applications similar to  Plan Grid, scheduling tools, Bluebeam, Mobile Applications etc.
  • Can be a combination of education, training, and relevant experience

Categories

Industry

  • Electrical
Posted: 2022-07-19 Expires: 2022-08-19

Success is shared.  Since our founding, Rosendin has been driven to positively impact the communities where we live and work. Through a culture motivated by performance, competence and shared ownership, our teams understand their value and execute through responsibility, accountability, and pride. Our success is propelled by a “whatever it takes” mindset, which, in turn, ensures customer success.

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IT Business Systems Analyst

Rosendin Electric, Inc
San Jose, CA 95113

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