1+ months

IT Call Center Representative

Pflugerville, TX 78660

Do you want to work with your fellow owners?  Rosendin is one of the largest electrical contractors in the United States, employing over 7,000 people.  We are  EMPLOYEE OWNED - For more than 100 years, Rosendin has created a reputation for building quality electrical and communications installations, building value for clients, and building people within the company.

APPLY TODAY!

The IT Call Center Representative is responsible for supporting IT Helpdesk operations in the Rosendin IT Call Center.  This is a Temp to Perm position. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Provide first level contact for Rosendin Employees contacting the IT Helpdesk for technology support
  2. Resolve certain basic level problems for those end users
  3. Properly document and escalate unresolved problems to the next level of support.
  4. Track, route, and redirect incoming problems to their correct resources
  5. Ensure proper recording, documentation and closure of problems in a Helpdesk Ticketing System
  6. Maintain an effective follow‐up system to ensure timely and accurate handling of information requests
  7. Utilize excellent customer service skills to provide top level service to Rosendin End Users
  8. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.

EDUCATION AND EXPERIENCE:

  • High School Diploma
  • Minimum One year of call center experience and or desktop support is preferred
  • Call Center or Phone support experience would be desired
  • Engineering and Construction Related Industry Knowledge desired
  • Can be a combination of education, training and relevant experience

KNOWLEDGE, SKILLS & ABILITIES:

  • Ability to interface with end users, prioritize issues, and manage user expectations
  • Must be a team player with strong communication & customer service skills with the ability to stay on task when working independently
  • Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.)
  • Ability to organize and manage multiple tasks in a fast‐paced environment
  • Must be conversant in Microsoft operating systems and productivity tools
  • Must have excellent customer relation skills, superior written, oral, and interpersonal communication skills
  • Ability to work under time pressure and adapt to changing requirements with a positive attitude
  • Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others
  • Must be dependable in reporting to work on time, and adhering to a work schedule
  • Ability to prioritize and manage multiple tasks, changing priorities as necessary
  • Ability to work under time pressure and adapt to changing requirements with a positive attitude
  • Effective oral and written communication skills as required for the position
  • Ability to be self-motivated, proactive and an effective team player
  • Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

TRAVEL:

  • 0 – 10%

WORKING CONDITIONS:

  • General work environment - sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
  • Noise level is usually low to medium
  • Occasional lifting of up to 30 lbs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.  Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Categories

Industry

  • Electrical
Posted: 2022-09-01 Expires: 2022-11-03

Success is shared.  Since our founding, Rosendin has been driven to positively impact the communities where we live and work. Through a culture motivated by performance, competence and shared ownership, our teams understand their value and execute through responsibility, accountability, and pride. Our success is propelled by a “whatever it takes” mindset, which, in turn, ensures customer success.

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IT Call Center Representative

Rosendin Electric, Inc
Pflugerville, TX 78660

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