1+ months

IT Support Technician

Ontario, CA 91762


Harris Rebar in Stoney Creek is currently looking to add an IT Support Technician to our team!

Harris Rebar is North Americas leading fabricator, installer, and distributor of concrete reinforcing steel and related products. Harris Rebar was founded in 1954 with the fundamental belief that every person at Harris can and does make a difference. Harris has grown significantly in the past several years and continues to do so through acquisitions and new operations. At Harris, we respect, believe, and invest in our teammates who in turn deliver the highest level of services to our customers.

If you are interested in working for a well-established company with an excellent benefits plan, we want to hear from you.

Responsibilities include:

  • Provide technical support for a large and complex computerised environment
  • Differentiate and solve workstation, basic network and server problem
  • Plan and implement problem preventive mechanisms. Define criteria for problem types, severity, and escalation
  • Handle problem recognition, research and isolation by contacting end users to collect information about problems and lead user through diagnostic procedures to determine source of error
  • Day to day operational tasks related to operation of the LAN/WAN, User support, pro-active management of the system to optimize performance and system availability
  • Implement system management and operational policies as defined by IT Management
  • Manage and monitor remote backup systems (BackupExec)


  • University degree or college diploma in the field of Computer Science or related technical experience with diploma/degree
  • Experience with workstations operating in a Microsoft AD/Exchange environment.
  • Ability to problem solve and prioritize in an enterprise company environment.
  • Superior customer relation skills, good communication skills and ability to work independently.
  • Proven ability to provide sound and thorough follow up, professional responsibility to see a problem through to resolution.
  • Responsible to log any IT issues received via walk in, phone, or e-mail.
  • Ability to travel within Canada and in the United States a must
  • Ability to work Overtime as required, including weekends

Must Haves:

  • Minimum 2 years experience in customer support in person, via telephone and email
  • Help desk experience in person, via telephone and email
  • Experience with computer workstations operating in a Microsoft AD/Exchange environment.
  • Extensive experience with Windows 7/Windows 10 & and Office 2013/2016 mandatory
  • Superior customer relation skills, excellent communication skills, team player mandatory
  • Superior attention to detail skills
  • Excellent interpersonal skills, with a focus on customer service
  • Experience with computer hardware, software and network troubleshooting
  • Experience with Backup Exec tools
  • Experience with Powershell and scripting languages
  • Experience with automated deployment/imaging tools and processes
  • Experience with managing IOS devices
  • Ability and willingness to learn
  • Experience with MS Windows Server 2012 and above
  • Experience with KACE tools
  • Experience with Bomgar tools
  • Experience with AutoCAD tool
  • Experience with CITRIX XenApp

Good to have:

  • Experience with MS Windows Server 2012 and above
  • Experience with KACE tools
  • Experience with Bomgar tools
  • Experience with AutoCAD tool
  • Experience with CITRIX XenApp


Full Medical and Dental Benefits, RRSP matching and Stock Contribution


Posted: 2019-08-15 Expires: 2019-10-31

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IT Support Technician

Harris Rebar
Ontario, CA 91762

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