1+ months

IT Technician I

Austin, TX 78703
*D.R. Horton, Inc., the largest homebuilder in the U.S.*, was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for anInformation Technology Technician Ifor theirFinancial Services Information TechnologyDepartment. The right candidate will,with some supervision, provide user guidance and first level support of PC hardware, software, and LAN/WAN issues by assisting with problem resolutions. The level 1 technician acts as the key contact for on-site and remote users.

Essential Duties and Responsibilities

* Responds to telephone calls. Remedy tickets and emails for technical support

* Records all problems reported and resolutions within the Remedy tracking system

* Deploys new desktops, laptops, printers, phones, and other hardware

* Evaluates PC software

* Install/Update PC software and hardware (i.e. McAfee virus scanning software)

* Images existing machines for redeployment

* Troubleshoots all user-end type problems

* When needed, consults with Level II IT Technicians

* Travel may be required

* Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk

Education and/or Experience

* Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

* CompTIA A and MCP desirable

* Undergraduate degree in Computer Science, Mathematics or Business. Experience may be substituted on a year for year basis. A certification a plus

* Two or more years of PC hardware and software experience

* Must be knowledgeable of Windows 2000

* Must be PC and LAN literate, detail oriented with good analytical and organizational skills

* Must be service-oriented and enjoy working with both technical and people related issues

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including vision, medical and dental./Build YOUR future with D.R. Horton,America's Builder./

**Job:** **Information Technology*

**Organization:** **Mortgage*

**Title:** *IT Technician I*

**Location:** *TX-Austin*

**Requisition ID:** *2105584*


  • Residential
Posted: 2021-09-04 Expires: 2021-11-04

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IT Technician I

D.R. Horton, Inc
Austin, TX 78703

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