8 days old

Jamf Pro Administrator

Centreville, VA 20121
  • Job Code

Minimum Clearance Required to Start:

Not Applicable/None

Job Description:

Jamf Pro Administrator

You express yourself in a way that moves people to connect with your ideas

You speak and write in a way that resonates with your audience, and one of your secrets is empathy. You connect with people, and that allows you to speak to their needs and core interests. You're perceived as being open and straightforward, so important in encouraging a harmonious work environment. What's more, you listen empathetically. Please communicate with us today!

The Apple/Jamf Pro Administrator will ensure best in class performance & availability for business capabilities and growth through IT Service Management. The scope will include solving operational issues for all Jamf Pro managed devices and macOS related services to support all clients and service levels while following all ITSM best practices. This requires excellent communication skills to work across teams to solve daily operational incidents and to coordinate Endpoint management activities. The successful candidate will manage conflicts and escalation to achieve results, while maintaining excellent working relationships across the teams. The successful candidate will also possess analytical and problem-solving skills.

Responsibilities include:

Implementation, maintenance, administration, and configuration of the enterprise Jamf Pro environment
Developing and maintaining Mac deployment automation architecture, design/migration, and troubleshooting
Packaging of macOS applications to be distribute using Jamf Pro
A working knowledge of integrating Mac systems into a primarily Windows and Active Directory Domain environment.
End-user facing expertise in providing support for Apple hardware and software issues within end-user computer systems
Engaging Managed Service organizations to address quality JAMF policies and configuration and process concern (don't really understand what this means)
Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise Mac technologies
Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives
Provide technical expertise, guidance and strategic recommendations to other IT groups
Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences
Participate within the Agile Sprints in the Product Management and Engineering organization to ensure quality execution of all OS related changes that will affect the operations and support organization.
Develop Knowledge Base articles related to macOS and Jamf Pro
Engage and ensure any security changes or initiatives that might have Jamf related impacts are evaluated and reviewed with the IT operations and support organization
Engage in any changes with vendors to streamline Jamf related processes
Lead the analysis of issues/problems and development of technical solutions as it relates to MacBook's and Jamf
Work with the Engineering and the Managed Service groups to identifying emerging incident trends and drive problem resolution
Provide subject matter technical expertise across all IT support functions and build solutions that drive resolution to elimination of issues or to lower level support organizations
Work with the Service Integration team to help define production readiness and transition acceptance criteria and ensuring criteria completed before new system implementation

Required Skills / Experience:

  • 3-5 years of prior experience supporting and managing Mac's in an enterprise environment using Jamf Pro or other MDM.
  • Jamf 200 or 300 Certification
  • Familiarity with all recent releases of macOS (High Sierra, Mojave, Catalina, Big Sur). (features, patching, upgrades etc.)
  • In depth knowledge and expertise using and managing Jamf Pro server policies and config profiles.
  • Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages
  • Scripting language knowledge in Bash or Python
  • An in-depth understanding of the macOS provisioning process using Automated Enrollment/DEP
  • In-depth knowledge of FileVault and secure token workflows.
  • Experience in working with third-party engineering level support (Apple, JAMF, various security vendors)
  • The ability to clearly communicate to both team members and the end user community.

Desired Skills / Experience:

  • Jamf 400 or CCE Certification
  • Bachelors Degree (preferably in Computer Science, Information Systems Management or Engineering)
  • Knowledge of Information Technology Infrastructure Library (ITIL) and Information
  • Technology Service Management (ITSM) frameworks
  • Experience with US Federal requirements and configurations for macOS systems and implementing STIGs or CIS controls
  • Experience with Jamf Connect and Jamf+Intune Integration
  • Comfortable working within a managed Change process environment
  • Familiarity with integration of Apple devices (Mac laptop, desktop, iOS mobile devices)
    Install, configure and maintain Acronis Connect on Windows Servers

We'll appreciate your talent for 'brainstorming' on ways to excel

We're looking for team players - people who work well with others and are stimulated by sharing opinions and ideas. Your collaborative spirit will bolster a feeling of team unity that will empower every goal, both for yourself and your organization. You'll participate with colleagues from diverse backgrounds in an atmosphere where everyone is respected, included, appreciated and rewarded for their skills and unique perspectives.

Parsons (NYSE: PSN) is a leading technology firm driving the future of defense, intelligence, and critical infrastructure. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, and smart cities, we're providing tomorrow's solutions today.

With a history of disruption beginning in 1944, we apply our distinct perspective to help our customers confront the issues of tomorrow in every domain-land, sea, air, space, and cyber. Our range of capabilities and our global network of resources lets us layer and integrate solutions to respond to any challenge with unmatched agility. In a time of rapid change, we see infinite sources of inspiration to fuel our creativity and enable the innovation necessary to accomplish our quest of delivering a better world.

For more about Parsons, visit us at parsons.com and follow our quest on Facebook, Instagram, Twitter, and LinkedIn.

The anticipated annualized full time target compensation (median) for this position is: $100,000.00.

Benefits for this position include: medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP) and 401K.


Posted: 2021-07-16 Expires: 2021-08-19

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Jamf Pro Administrator

Parsons Corporation
Centreville, VA 20121

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