30 days old

Mail Services Specialist

Redmond, WA 98052

Hi, were Host! 


We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.  


As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. 

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than its ever been. 



Job Description


CBRE is looking to fill a Mail Service Specialist role in our Outbound Shipping department. This role will be supporting our client, Microsoft in Redmond, WA. This position is ideal for an individual who is looking to join a positive, results oriented team. If you prefer a fast paced, dynamic environment, then this might be a good fit for you.


You will serve a vital function in the day to day activity of shipping letter mail and parcels out to domestic and international destinations for customers on the Microsoft, Redmond campus. You will be tasked with accurately shipping outbound items, utilizing carriers such as; UPS, FedEx, DHL, from over 55,000 customers on campus. Providing excellent customer service in both verbal and written form, is of paramount importance.


 


RESPONSIBILITIES


Adherence to processing requirements for all mail and packages received daily.


The use of hand-held scanners, hand jacks, and powered jacks is commonplace.


Material movements are necessary within the space. All physical movements must be accomplished with careful awareness and consideration of stationary and moving objects, in accordance to the company safety regulations.


Adhere to business guidelines and company policies.


Problem solving issues with outbound packages such as incorrect or missing recipient information.


Providing both internal and external customers with an outstanding customer service experience.


Providing each visiting customer with a positive experience of our commitment to world class service. This means following up on each request until the matter is resolved.


Assist with tracking customer mail and parcels, fully keeping the customer informed about the status of their shipments.


All other duties as assigned


Requirements

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

High School diploma or GED equivalent required and a minimum of 1 - 2 years of related work experience in warehouse, shipping and receiving.


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


FINANCIAL KNOWLEDGE  

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.


REASONING ABILITY  

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


OTHER SKILLS and ABILITIES  

Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.

Ability to use computer system to record materials received and shipped.

Physical ability to assist with warehouse operations. Able to lift 50 lbs.


SCOPE OF RESPONSIBILITY  

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


SAFETY

1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:
1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

Categories

Posted: 2019-10-19 Expires: 2019-11-23

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Mail Services Specialist

CBRE
Redmond, WA 98052

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