16 days old

National Construction Operations Trainer

Work Remotely
  • Job Type
    Employee
  • Job Status
    Full Time

 

Job Description

SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.

 

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.

 

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

 

Job Summary
This position reports to the VP of Construction Operations and is responsible for working with an assigned member of SMSU to develop content and deploy new hire and continued education training for the SMS Assist Turns and Renovation employees.  These training programs will vary by specific training needs, and will include training employees on roles and responsibilities of their jobs, processes and systems.  This individual will be responsible for: 

 

Responsibilities

  • Develop content and deploy specialty construction training to include, but not limited to properly identifying structural failure, organic growth remediation, main system assessment, roof systems, crawl space, electrical, HVAC and plumbing

  • Own and maintain the quality control process for T&R, monitor the execution of quality control processes

  • Inspect and assess work completed by T&R employees, provide feedback and additional training as needed

  • Develop and deploy training on SMS Assist systems, processes, and job responsibilities for T&R employees

  • Develop content and deploy training curriculum for T&R employees at SMS Assist

  • Identify, develop, and manage continuing education needs for employees

  • Develop content and deploy assessment (Scoping IQ) as instructed by the VP of Construction Operations

  • Organize and document training resources and materials used

  • Document attendance of attendees at applicable training session

  • Develop and conduct virtual, webinar and in-person training (as needed)

  • Conduct ongoing assessments of the training needs of T&R employees to assess the effectiveness of the training programs to ensure all needs are met

  • Partner with departments as necessary to determine new systems, initiatives, and/or processes that need to be introduced and the training needed for success

  • Develop innovative and effective training tools and methods

  • Willingness to travel (~50% travel required)

 

Requirements

Responsibilities

  • Develop content and deploy specialty construction training to include, but not limited to properly identifying structural failure, organic growth remediation, main system assessment, roof systems, crawl space, electrical, HVAC and plumbing

  • Own and maintain the quality control process for T&R, monitor the execution of quality control processes

  • Inspect and assess work completed by T&R employees, provide feedback and additional training as needed

  • Develop and deploy training on SMS Assist systems, processes, and job responsibilities for T&R employees

  • Develop content and deploy training curriculum for T&R employees at SMS Assist

  • Identify, develop, and manage continuing education needs for employees

  • Develop content and deploy assessment (Scoping IQ) as instructed by the VP of Construction Operations

  • Organize and document training resources and materials used

  • Document attendance of attendees at applicable training session

  • Develop and conduct virtual, webinar and in-person training (as needed)

  • Conduct ongoing assessments of the training needs of T&R employees to assess the effectiveness of the training programs to ensure all needs are met

  • Partner with departments as necessary to determine new systems, initiatives, and/or processes that need to be introduced and the training needed for success

  • Develop innovative and effective training tools and methods

  • Willingness to travel (~50% travel required)

 

Professional Skills

 

These are the professional skills we would expect from an individual fully established in this role.

  • Customer Service – Advanced

  • Verbal Communication – Advanced

  • Written Communication – Advanced

  • Teamwork – Advanced

  • Relationships – Advanced

  • Negotiation – Proficient

  • Organizational Awareness – Advanced

  • Learning Agility – Advanced

  • Analysis – Advanced

  • Problem Solving – Proficient

  • Process Orientation – Advanced

  • Prioritization – Advanced

 

Role Specific Skills

  • Computer Skills: Advanced proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required

  • System Experience: Workday preferred

 

People Management Skills

  • Proficient in coaching and developing individual team members to reach their potential

  • Proficient in engaging a team through communication, processes, personal impact and influence

 

Qualifications

    Minimum Qualifications

  • Bachelor’s degree

  • Experience training and/or teaching new skills

  • 5+ years of construction operations experience

  • Ability to understand and explain company systems, customer portal, etc.

  • Confidence and ability to communicate effectively to small and large groups

  • Independent and self-driven

  • Strong, professional public speaking skills

  • Ability to create and conduct virtual and webinar training

  • Innovative approach to training and ability to come up with creative methods for knowledge transfer

  • Ability to communicate to different levels of the organization

  • Ability to develop relationships with key Business Partners

  • Ability to perform in a fast-paced, goal-oriented, and time-sensitive environment

 

    Other Relevant Qualifications

  • Knowledge and understanding of adult learning principles and training techniques is a plus

 

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law

Categories

Industry

  • Facilities Management
Posted: 2021-10-01 Expires: 2021-10-31

We’re fixing the business of fixing things

SMS Assist is taking a strategic approach to maintenance—offering more control and reduced costs—so you can make smarter decisions for the future of your business.

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