7 days old

Senior End User Computing Technician

Pasadena, CA 91101
  • Job Code
    R118999

Minimum Clearance Required to Start:

Not Applicable/None

Job Description:

Senior End User Computing Technician

You are an engaging communicator

It takes clarity of mind to communicate as well as you do. You realize that people think and process information differently, and so you make sure that you understand your 'audience' and establish a rapport. Then, you craft your message to resonate with their mindset and needs. You ask good questions, knowing that people do not always clearly express what they mean. Please connect with us!

Ready to put your IT skills to work on urban construction projects? Are you great with people and have willingness to work hard to get the job done? Parsons is now hiring a Senior End User Computing Technician with a desire to work in a support role alongside the Project Manager on various IT projects that enhance the fabric of our community. In this role, under direct supervision you provide remote technical support to end users of Parsons software, personal computers, workstations and related hardware, in response to customer call, emails and Instant Messenger. A Technician at this level promptly identifies, prioritizes and determines how to resolve reported issues, questions and problems with Parsons Hardware and software. You will handle a large range of troubleshooting activities, document and report data about the resolution of specific issues, questions and problems.

Parsons extensive experience in this field, combined with your emerging experience in information technology will propel your career and leadership opportunities forward. We need our Technicians to be versatile, enthusiastic to work in highly flexible, team-oriented environments that have exceptional communication, analytical and organizational skills.

Responsibilities:


Provides analytical and technical IT support remotely, troubleshooting new or upgraded systems or handling day to day questions, issues and questions related to the maintenance and use of Parsons personal computers, workstations and related software and hardware.

Provides regular support in answering questions or resolving problems remotely for individual end users or for small work groups.

Troubleshoots moderately complex software and hardware questions, issues, problems and failures, recognizing, isolating and resolving them directly with the end user.

Screens, analyzes and identifies those questions, issues and problems that require more specialized expertise and refers them to the appropriate IT staff member or organization for resolution.

May follow up with the end user to assure that the problem has been resolved satisfactorily.

Follows Parsons policies, procedures and standards in providing remote customer service to Parsons IT users.

Documents and records results of all transactions with end users. Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware.

May recommend changes to existing Service Desk procedures or participate in the development of new ones.

Performs as an IT Subject Matter Expert (SME), providing specialized IT expertise in several specialized areas.

Provides Service Desk oncall support for nonbusiness hours (Weekends and Holidays).

Serves as a backup for the Service Desk Support Tech Lead.

Performs other responsibilities associated with this position that may be appropriate.

Qualifications:

  • High school diploma or equivalent
  • 4+ years of related work experience (or an equivalent combination of work experience and education)
  • Specific technical certifications may be required
  • A working knowledge of current software applications and technology
  • Multiple Microsoft or Cisco Certifications appropriate for position is required
  • A good working knowledge of Microsoft operating system and applications as well as knowledge of personal computer technology, including a variety of computer models, printers and peripherals
  • Knowledge of the MIS environment and a functional knowledge of the assigned area
  • Very good customer service skills
  • Ability to identify, analyze and resolve technical issues, questions and problems with the standard Parsons Hardware and software configurations.
  • Ability to provide technical guidance to less experienced staff members.
  • Ability to recognize and resolve a variety of IT issues, questions and problems in the MIS environment and with Parsons standard workstation configurations.
  • Written and oral communication skills appropriate for the position, including the ability to speak well in basic professional situations (may include communication via telephone or in person).
  • Ability to write basic documents (may include email or memos). Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, vendors).

We'll appreciate your talent for 'brainstorming' on ways to excel

We're looking for team players - people who work well with others and are stimulated by sharing opinions and ideas. Your collaborative spirit will bolster a feeling of team unity that will empower every goal, both for yourself and your organization. You'll participate with colleagues from diverse backgrounds in an atmosphere where everyone is respected, included, appreciated and rewarded for their skills and unique perspectives.

Parsons (NYSE: PSN) is a leading technology firm driving the future of defense, intelligence, and critical infrastructure. By combining unique technologies with deep domain expertise across cybersecurity, missile defense, space, connected infrastructure, and smart cities, we're providing tomorrow's solutions today.

With a history of disruption beginning in 1944, we apply our distinct perspective to help our customers confront the issues of tomorrow in every domain-land, sea, air, space, and cyber. Our range of capabilities and our global network of resources lets us layer and integrate solutions to respond to any challenge with unmatched agility. In a time of rapid change, we see infinite sources of inspiration to fuel our creativity and enable the innovation necessary to accomplish our quest of delivering a better world.

For more about Parsons, visit us at parsons.com and follow our quest on Facebook, Instagram, Twitter, and LinkedIn.

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Posted: 2021-07-16 Expires: 2021-08-16

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Senior End User Computing Technician

Parsons Corporation
Pasadena, CA 91101

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