8 days old

Service Coordinator

On Level Installations Inc
Ronkonkoma, New York 11779
  • Job Type
    Employee
  • Job Status
    Full Time

Well-established and growing high-end window and door installation company located in Ronkonkoma has a Service Coordinator opportunity for the individual who is motivated by providing exceptional customer service and committed to delivering value. In addition to the Service Coordinator responsibilities this position will handle all shipping and receiving tasks.

This integral team position is the main line of communication between our professional service technicians and our clients. Your excellent organizational and time management skills will be front and center in this role and will be the basis for maintaining all service schedules and serving our clients with excellence.

Must have 3-5 years Construction experience

Expectations for the position:

  • Providing white-glove Customer Service and Technical Support
  • You will be responsible to set the daily service schedule for technicians
  • You will act as a liaison between our clients and our technicians for optimal service
  • Ability to assist service technicians proactively to meet the needs of our clients
  • Your role includes communicating with clients before and after service calls
  • Ability to provide considerate reactive service via follow up with positive, clear, results-driven communication
  • You will be trained to properly provide pricing for services
  • You will be able to identify and efficiently order materials and equipment

Responsibilities to include:

  • Answer phone calls from clients
  • Create and manage service technician schedule
  • Comprehend service technicians’ reports
  • Create estimate in SimPro for billable service
  • Collect deposit for billable service
  • Invoice client when service is complete
  • Follow up with clients post service to communicate what work was done and future work if any
  • Learn vendor ordering software
  • Manage shipping/receiving process
  • Accurately log all vendor receipts and process in Quickbooks

Categories

Posted: 2022-11-22 Expires: 2022-12-22

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Service Coordinator

On Level Installations Inc
Ronkonkoma, New York 11779

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