1+ months

Service Manager

Sterling, VA 20164

The Service Manager is responsible for providing overall management / direction for several small projects and multiple service calls. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Provide initial client contact to assess client needs for their facility or service call.
  2. Prepare a complete estimate, budget for the service call or small project with a detailed review of client requirements.
  3. Negotiate and maintain terms and rates with clients for facilitating and sustaining service accounts.
  4. Manage financial aspects of contracts with the service project assistant (progress billings, rental equipment, income / expenses) to protect the company’s interest and simultaneously maintain good relationship with the client.
  5. Prepare monthly cost reports under the supervision of a Project Executive.
  6. Schedule regular visits with sustaining service accounts to assure client satisfaction.
  7. Fulfill division objectives, policies, procedures and performance standards within the boundaries of corporate policy.
  8. Maintain a complete knowledge of the status of all projects. Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer. Coordinate efforts with Business Development Group.
  9. Monitor overall quantity and quality of work performed by service drivers and support personnel. Execute organization's programs, policies, standards, and procedures consistent with corporate.
  10. Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.
  11. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business unit.

EDUCATION AND EXPERIENCE:

  • Bachelor’s Degree in Construction Management Civil Engineering, Structural Engineering or other related discipline
  • Minimum 10 years’ experience in a construction or project management role
  • Can be a combination of education, training and / or relevant field experience

KNOWLEDGE, SKILLS & ABILITIES:

  • Advanced technical and customer service skills
  • Able to meet deadlines and work within budgets
  • Extensive knowledge of safety protocols and procedures
  • Must be able to apply innovative and effective management techniques to maximize employee performance
  • Must be committed to working in a team atmosphere.
  • Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred. Advanced skills in Excel.
  • Ability to prioritize and manage multiple tasks, changing priorities as necessary
  • Ability to work under time pressure and adapt to changing requirements with a positive attitude
  • Effective oral and written communication skills as required for the position
  • Ability to be self-motivated, proactive and an effective team player
  • Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

TRAVEL:

  • up to 50%

WORKING CONDITIONS:

  • General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning.
  • Noise level is usually low to medium
  • Occasional lifting of up to 40 lbs.

 

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Posted: 2021-07-30 Expires: 2021-10-18

Success is shared.  Since our founding, Rosendin has been driven to positively impact the communities where we live and work. Through a culture motivated by performance, competence and shared ownership, our teams understand their value and execute through responsibility, accountability, and pride. Our success is propelled by a “whatever it takes” mindset, which, in turn, ensures customer success.

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Service Manager

Rosendin Electric, Inc
Sterling, VA 20164

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