1+ months

System Support Specialist II

Austin, TX 78703
*D.R. Horton, Inc.*is currently looking for a*_System Support Specialist II_*. The right candidate, with some supervision, acts as a key contact for the user community to provide mortgage and title front line support. The System Support Specialist II provides support to users nationwide.

*Essential Duties and Responsibilities*include the following. Other duties may be assigned.

Fulfill the requirement to work standard Help Desk hours of operation M-F 7:00am-7:00pm Central, and Saturday 10:00am-3:00pm Central. Work an 8-hour shift Monday Friday with team member rotation for the Saturday shift. Hours are subject to change as deemed necessary by management
Provide information to and execute problem resolution for end users. User requests are received via phone and email
Respond to all user requests related to Financial Services (FS) applications, including Mortgage Loan Origination (Encompass), Title Closing & Insurance (SoftPro), Electronic Document Management (Encomia), and Servicing (FICS)
Support and maintain data for multiple components of the Intranet system, including reports, Do Not Call Manager, and Training Tracker
Maintain employee security access to FS applications and third parties, including periodic audits and reviews; following documented policies and procedures
Exercise judgment regarding issue escalation to another System Support Specialist, business partners or other IT personnel
Perform routine duties independently. Discuss and seek approval as needed from the Help Desk Manager or System Support Specialist III
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
Ability to work overtime
Prepare reports for management review, such as Daily Help Desk Statistics
Follow up with users when an issue is not immediately resolved, until it is resolved
Work with the team to maintain team and support documentation
Additional duties as assigned by the Help Desk Manager

*D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website atwww.drhorton.comfor more information.

*Required Qualifications*
* Must have at least six months experience as a Loan Processor or Loan Closer working with Loan Origination software
* One to two years related experience
* Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
* Proficiency with MS Office and email
* Ability to sit for majority of 8-hour workday; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, peripheral vision and color vision. Must occasionally lift and/or move up to 15 pounds.
* The noise level is generally moderate.
*Preferred Qualifications*
* Bachelors degree in Business Administration, Computer Science or a related field is desired
* Any mortgage-related, computer or I.T. certificate is beneficial
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
Medical, Vision and Dental
Employee Stock Purchase Plan
Flex Spending Accounts
Life Insurance
Vacation, Sick, Personal Time and Company Holidays
*Build YOUR future with D.R. Horton, Americas Builder.*
Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!

LinkedIn, Twitter, Facebook, Instagram

**Job:** **Information Technology*

**Organization:** **Mortgage*

**Title:** *System Support Specialist II*

**Location:** *TX-Austin*

**Requisition ID:** *2005415*



  • Residential
Posted: 2020-11-18 Expires: 2021-02-17

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System Support Specialist II

D.R. Horton, Inc
Austin, TX 78703

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