1+ months

Systems Operator 1

Hawthorne, NY 10532
Be involved in projects with our Transportation Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.
At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!
WSP is currently initiating a search for a Systems Operator I for our Hawthorne, New York  office.
The Systems Operator I is a part-time entry level position to assist the Hudson Valley Transportation Management Center (HVTMC)  
The part-time Systems Operator I shall work 24 hours per week (minimum) with the potential for additional hours when necessary during significant weather events, major roadway incidents, and special events with impact to regional transportation.  The part-time Systems Operator 1 shall also be called upon to replace other staff members during instances of illness, vacation, or other circumstances resulting in a staffing shortfall.
  • Provide human monitoring and operation of Intelligent Transportation Systems (ITS) devices and other traffic control devices, and take appropriate actions based upon guidance from current and future SOPs. 
  • Traffic Incident Management
  • Coordination of responses for roadway concerns
  • Dispatching of maintenance crews for snow/ice events
  • Database entry for all activities related to incidents, special events, roadway concerns, and call logs.
  • Assist in traffic data collection for system performance of troubleshooting using manual and automated data collection and surveillance features of the ATMS/ITS and other TMC systems.
  • Assist NYSDOT with identifying, troubleshooting, and documenting device failures, establish repair priorities, and issue work orders for repairs of failed devices.
  • Receive and respond to notice of roadwork, highway incidents, special event information, incidents and/or situations affecting the Department, requests for assistance (NYSDOT and other), or reports regarding the malfunction or concern for any State-owned equipment, infrastructure or asset.
  • Answer phone inquiries and coordinate the Department’s response with operational partners and provide them with information on roadway conditions.
  • Respond to inquiries about TMC/ITS operations as directed by the State.
  • Inquiry responses may involve email transmittals, telephone conversations, providing supporting data for evaluation and use by the State, preparation of reports, accommodation of visitors, providing tours at the center, and meetings at locations away from the TMCs.
  • Perform backups of ITS software, archive data records, and generate reports from archived data.


  • Associate degree or higher OR Two years of part-time employment working in a 24/7/365 Operations Center with at least one of the following groups and/or agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military.
  • Oral and written communication computer
  • Software including: MS Office applications and spreadsheets
  • Capable of working well with co-workers and NYSDOT staff
  • Must have the ability to use digital roadway maps and have a working knowledge of roadway elements.
  • Able to maintain significant schedule flexibility to ensure consistency of HVTMC operations.
Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures
Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies
  • Able to respond to problem situations 24 hours a day
  • Strong knowledge of roadways within the Hudson Valley region.
  • A strong working knowledge of roadways in the Lower Hudson Valley region is preferred.
  • Operations dispatching with at least one of the following groups/agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military preferred.

WSP USA is the U.S. operating company of one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 9,500 people in 150 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com/usa
WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base.  Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges.  Are you ready to get started? 
WSP USA (and all of its US companies) is an Equal Opportunity Employer
Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status
The selected candidate must be authorized to work in the United States.


Posted: 2021-01-08 Expires: 2021-05-20

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Systems Operator 1

Hawthorne, NY 10532

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