1+ months

Technical Services Manager

Redmond, WA 98052

Technical Services Manager

Position Exempt Status

Exempt

Weekly Scheduled Hours

40

 

Job Description

CBRE is looking to fill a Technical Services Manager position to support our client, Microsoft, in Redmond, WA. As a key member of our leadership team, you will help to continually develop the results-driven initiatives that define our success and are transforming logistics and hospitality business. This position provides leadership and management expertise to the technical services team including providing production support for existing systems, implementing system upgrades and patching, developing new capabilities, managing vendor relationships ensuring the reliability of systems, completing new projects within schedule and budget, and developing and managing teams of systems administrators and support teams.

 

This important role in the organization will set and implement technology-related goals, increase overall performance of the department and accomplish technical maintenance of supported applications, while managing, developing and growing a team of onsite information technology staff. The position will work onsite, Monday - Friday, 40 hours per week.  

 

In addition to being organized and able to multitask, this role requires a go-getter with a positive attitude who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry. This role will partner with a great team and client to help solve their business challenges.

 

 

RESPONSIBILITIES

 

Lead a team to grow and deliver outstanding results that exceed business. requirements, while supporting the unique culture of our customers business.


Serve as point of contact for our customer, creating effective solutions to meet or exceed clients expectations through collaborative planning with all necessary and/or related departments within the account


Work with account leadership to understand and participate in overall company corporate goals and ensures these goals and objectives are managed into the department.

 

Achieve accounts revenue and profitable budgets and provide financial oversight (budget attainment and cost controls).


Identify and capitalize on new or expanded services opportunities to drive business growth.


Provide effective communication to direct reports, leadership and customers.

 

Drive Key Performance Indicators, Service Level Agreements, metrics, scorecards and cost savings initiatives.


Support, lead and manage client initiatives and requirements.


Foster and maintain a safe working environment, protecting company assets, people, and facilities.


Establish strategic goals by gathering pertinent information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes in line with overall account and corporate direction.

 

Maintain high-quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.

 

Provide effective management of the onsite IT team, including hiring, development/coaching, workload delegation, timesheets/pay, disciplinary actions, and terminations, in coordination with HR.

 

Support a positive and professional work environment through effective coaching and counseling of employees.

 

Demonstrate commitment to company efforts to achieve a diverse workforce, including facilitating a fair and equitable hiring process that promotes workforce diversity while adhering to all applicable regulations.

 

Drives continuous learning for self and the team, increasing professional and technical knowledge by attending educational workshops or training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

 

All other duties as assigned


Requirements

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training, including 2-3 years of management level experience.


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


FINANCIAL KNOWLEDGE  

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.


REASONING ABILITY  

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


OTHER SKILLS and ABILITIES  




SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

Categories

Posted: 2019-10-18 Expires: 2019-12-17

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Technical Services Manager

CBRE
Redmond, WA 98052

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