1+ months

Transportation Management Center (TMC) System Operator I

Albany, NY 12207
Be involved with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.
At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!
WSP is currently initiating a search for a Full Time - Transportation Management Center (TMC) System Operator I for our client’s office.   OFFICE LOCATION IS IN LATHAM, NY. 
The TMC System Operator I shall have a detailed familiarity with the Capital District's roadways, understand communications protocols and be knowledgeable on the location and purpose of all ITS elements. Candidates must be capable of independently following procedures and direction with minimal oversight and supervision. The successful candidate must be willing to work all shifts as needed including overnights, weekends and holidays.
Duties and Responsibilities:
The successful candidate will:
  • Operate the TMC’s advanced traffic management system (ATMS);
  • Provide human monitoring of highway systems, CCTV surveillance cameras and traffic control devices;
  • Aid in providing coordinated management of traffic incidents between multiple agencies - including DOT, law enforcement, emergency responders and other partner agency personnel;
  • Communicate with maintenance crews during snow and ice operations;
  • Keep detailed records of incidents, roadway issues, and call logs.


Talent is the essence of meeting our client’s objectives, goals and challenges.  If this sounds like a fit for you, we’d love to have that first discussion of you joining our team.
Minimum Qualifications:
  • Associate degree or higher OR Two years of full-time employment working in a 24/7/365 Operations Center with at least one of the following groups and/or agencies: Transportation, Fire, Police, EMS, 911, or similar experience in the Military.
  • Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures
  • Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies
Preferred Qualifications:
Candidates for this position should be proficient in the following areas:
  • Ability to communicate clearly both verbally and written
  • Strong attention to detail
  • Must be willing to work all shifts including weekends, overnights and holidays
  • Ability to professionally interact with co-workers and client staff
  • Proficient with various computer/software systems - including MS Office, GIS and web-based information systems
  • In-depth knowledge of local roadways
  • Ability to perform with minimal supervision
  • Must have an aptitude for providing exceptional customer service
  • Ability to multi-task and remain calm during high pressure situations
  • Ability to perform in a cooperative team environment
  • Applicants must be able to pass a background/criminal history check
WSP USA is the U.S. operating company of one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the transportation, buildings, energy, water and environment sectors. With nearly 9,500 people in 150 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com/usa
WSP provides a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on a providing health and financial stability throughout the employee’s career.
At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base.  Your daily contributions to your team will be a key piece in our meeting client objectives, goals and challenges.  Are you ready to get started? 
WSP USA (and all of its US companies) is an Equal Opportunity Employer
Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status
The selected candidate must be authorized to work in the United States.
Relocation assistance is not available for this position.
This position is subject to and contingent upon client approval of candidates put forth for consideration by WSP.


Posted: 2021-03-12 Expires: 2021-05-22

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Transportation Management Center (TMC) System Operator I

Albany, NY 12207

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