14 days old

Warranty Representative

Ladson, South Carolina 29456
  • Job Type
    Employee
  • Job Status
    Full Time
Description

We are seeking a Warranty Representative for our Charleston, SC location. Schumacher Homes offers a competitive hourly rate as well as excellent benefits. Our Warranty Representatives manage the overall warranty process of Schumacher Homes. The Warranty Representative is responsible for working with the homeowners to evaluate warranty concerns and subsequently correct and/or schedule follow up with trade partners to insure homeowner satisfaction.

 

SPECIFIC RESPONSIBILITIES:

  • Covered warranty items are to be repaired by Warranty representative on the initial visit, unless it is determined by the GM that a trade partner should be responsible or the work involved will require the assistance of additional personnel.
  • Accurately qualify construction deficiencies to allow issues to be resolved on the first visit.
  • Adhere to all warranty procedures.
  • All warranty items are to be completed and all service orders are to be signed by homeowner.
  • May be required to help builders perform punch out on jobs under construction to provide zero defects at closing.
  • Ensure trades follow all Schumacher Homes quality standards.
  • Responsible for completion of service work orders within 14 days.
  • Maintains cleanliness and maintenance schedule for assigned vehicle.
  • Document all repairs, materials and labor to complete each job.
  • Responsible for following all job site rules per company standards, training and documentation.
  • Trains trade base on Schumacher standards of quality and cleanliness.
  • Train homeowners to use and operate mechanical systems of homes.
  • Attend and participate in company meetings as required.

 

Requirements
  • Technical construction knowledge to understand construction processes and terminology to assist in management of field personnel and systems.
  • Excellent communication skills (both verbal and written) are required.
  • Excellent time management skills. The ability to schedule and organize multiple jobs is required.
  • Computer experience – the ability to use technology (Smart Phone, I-Pad). Experience with Microsoft Outlook for email correspondence.
  • Must have the physical ability to transverse uneven terrain to access job sites and safely climb ladders to access roofs of homes for inspection and management purposes.

Categories

Posted: 2021-06-04 Expires: 2022-01-04

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Warranty Representative

Schumacher Homes
Ladson, South Carolina 29456

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