1+ months

Workplace Experience Coordinator, Hospitality

Seattle, WA 98104
WHO WE ARE

We are Host! Designed to complement CBREs occupier and landlord service offerings, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it.


JOB SUMMARY

Plays a crucial role as a Client Experience Ambassador being responsible for ensuring service excellence and enhanced experience for the users and occupants within the workplace. The goal of this role is to ensure a positive workplace experience each day with each interaction.

The ideal candidate will have an exceptional customer service approach derived from experience within Hospitality, Meeting and Events Coordination, Corporate Hospitality, or related industry.

This position is responsible for coordinating the logistics of an event including catering, entertainment, and setup/cleanup of the event. Supporting and coordinating activities related to the delivery of workplace experience services for clients. Services may be directly performed by the company or third-party service providers in collaboration with this position.


ESSENTIAL DUTIES AND RESPONSIBILITIES


Manages and oversees events on the day of, including problem-solving, welcoming guests, directing event set-up, communicating with staff, and organizing vendors, and managing take-down.

Coordinates event entertainment, including music, performers, and guest speakers. Ensure proper set up of microphones, sound speakers, video screens, projectors, recording equipment, connecting wires and cables, sound and mixing boards.

Works closely with AV/Meeting & Events technician team to ensure set up and needs have been met. Expert knowledge of AV systems.

Assists with set up of food & beverages; clean up and removal of dishes.

Coordinated services for events such as transportation for guests, signage, displays, special needs requirements, printing and event security.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES


No formal supervisory responsibilities in this position.


Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE


HS Diploma or GED required and a minimum of 1 - 2 years of related work experience. Prior event coordination, customer service or other hospitality experience preferred.


COMMUNICATION SKILLS


Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.


FINANCIAL KNOWLEDGE


Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.


REASONING ABILITY


Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


OTHER SKILLS and/or ABILITIES


Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Ability to work in multiple software platforms and learn and retain technical software applications quickly.

Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Good organizational skills. Must work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences.

Ability to work flexible work schedules based on business need. Ability to work independently with little supervision. Strong problem-solving skills. Highly adaptable and flexible.

Physical ability to assist with document services operations. Able to lift 50 lbs. May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly.


SCOPE OF RESPONSIBILITY


Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


SAFETY


1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment
2. Maintain and wear at all times required appropriate personal protective equipment (PPE)
3. Apply appropriate material handling techniques at all times,
4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so


Categories

Posted: 2019-10-30 Expires: 2019-12-28

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Workplace Experience Coordinator, Hospitality

CBRE
Seattle, WA 98104

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