Plan and execute reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, subcontractors and resource providers involved in reconstruction services. Manage the entire customer experience and overall customer satisfaction.

Responsibilities:

• Evaluate and sell projects
• Educate customers on process
• Identify and document project scope of work
• Maintain customer and client communications
• Review estimates
• Obtain customer and client agreement on scope and estimate
• Ensure proper permits are acquired
• Create project schedule, timeline, and budget
• Identify and qualify subcontractors and resource providers
• Negotiate terms and set expectations with customers and clients

Qualifications:

• Superb customer service track record
• Effective written and oral communication
• Experience in restoration and/or construction preferred
• High school diploma/GED
• Project Management Professional (PMP) certification preferred

Physical and Work Environment Requirements:

• Exposure to extreme conditions such as heat
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.